Personal Banker

Commerce Bank•Fenton, MO

23d•$21 - $25•Onsite

About The Position

Commerce Bank is hiring a Personal Banker for its Fenton location. Personal Bankers serve as ambassadors of the Commerce Bank brand, building and maintaining relationships with customers, coworkers, and other business areas. They identify customers’ financial needs through needs-based conversations and recommend appropriate banking products, services, and digital solutions. The role includes delivering customer service in person and over the phone, completing transactions accurately and in compliance with policies and regulations, and referring customers to bank specialists when complex needs arise. The position provides tools, resources, and training, with opportunities for career development. It is eligible for quarterly performance-based incentive compensation in addition to base pay. The position may be filled at the Personal Banker I or Personal Banker II level depending on experience and education. The scheduled hours are Monday through Friday, 8:15 a.m. to 5:15 p.m., and Saturday, 8:45 a.m. to 12:15 p.m. The stated hourly compensation range is $20.55 to $25.05, based on factors including location, skills, education, experience, and training. Candidates must be eligible to work in the United States without sponsorship now or in the future. Federal regulations require an investigatory consumer report that will disclose credit history for candidates who express interest and are considered for the position.

Requirements

High school diploma or equivalent combination of education and experience.
At least 1 year of sales or customer service experience.
Strong sales skills and the ability to connect with customers in person and over the phone while providing an excellent customer experience.
Ability to meet personal and branch sales and customer service expectations.
Motivated, organized self-starter with strong attention to detail and the ability to manage multiple priorities.
Team player with excellent written, verbal, and interpersonal communication skills.
Ability to adapt to a variety of situations with an optimistic outlook aligned with Commerce Bank’s culture and Core Values.
Proficiency with Microsoft Word, Excel, and Outlook.
Must be eligible to work in the United States without sponsorship now or in the future.

Nice To Haves

Experience working in an environment with individual and team sales goals.

Responsibilities

Interact with customers in person and over the phone to address their financial needs through needs-based conversations and sales fulfillment.
Listen to customers, understand their needs, and recommend products and services to help achieve individual and team sales and service goals.
Educate customers about retail products and digital solutions.
Complete financial transactions accurately and efficiently while complying with policies, procedures, and regulatory requirements.
Identify complex financial needs and refer customers to bank specialists when appropriate.
Perform other duties as assigned.