Personal Banker

KeyBank•Shelbyville, IN

22d•$21 - $31•Onsite

About The Position

The Personal Banker serves as a trusted advisor and partner to individuals and businesses in KeyBank communities. In person and through proactive calls, the role involves learning about clients’ financial needs and recommending customized solutions that support their financial wellness. The Personal Banker works to attract new clients and build and deepen relationships with existing clients based on their financial goals. This is a client-first, sales-driven role requiring self-motivation, competitiveness, teamwork, polished communication, and confidence. The role includes opening personal and business accounts and other deposit and lending products, supporting branch operations and client transactions on the Teller line as needed, and partnering with branch teammates and other business lines. The Personal Banker follows operational, risk, security, audit, and documentation procedures, and participates in branch huddles and end-of-day debriefs. Saturday work may be directed by management. The position is based in a branch and requires routinely and frequently operating a motor vehicle with a valid driver’s license. The position is eligible for a base hourly rate of $20.67–$31.25, with placement depending on factors such as skills, experience, and geographic location. Compensation also includes incentive compensation, which may include production, commission, and/or discretionary incentives. Benefits are referenced in the posting, but specific benefits are not listed.

Requirements

High school diploma, GED, or equivalent business experience.
At least 1 year of experience developing current and new customer relationships, achieving sales goals, and building referral sources.
Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
Experience influencing business partners and leveraging centers of influence, including partners such as Key Investment Services, Mortgage, and Business Banking sales professionals.
Working knowledge of PCs, MS Windows, and Microsoft Office products such as Word and Excel.
Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients on Key’s digital platforms and capabilities.
Knowledge of client accounts and banking relationships, with sound judgment concerning clients and transactions.
Ability to attain sales and referral goals through appointments and quality conversations, using lead lists, walk-ins, and professional contacts.
Strong work ethic and high integrity.
Excellent time-management skills.
Ability to build and nurture client relationships, identify prospective clients, understand their needs, and develop long-term relationships.
Ability to provide client service, resolve issues promptly, and support a positive banking experience.
Ability to evaluate financial information, understand clients’ financial health, identify investment opportunities, and recommend strategies.
Ability to understand and manage risks associated with banking operations and client transactions.
Strong verbal and non-verbal communication skills.
Accurate and efficient cash-handling skills.
Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
Ability to meet the physical demands described: prolonged standing for 5–8 hours per day, frequent hand use, face-to-face and phone communication, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1–10 pounds, and occasional lifting of up to 30 pounds.

Nice To Haves

Bachelor’s degree.
Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions to help clients.
Notary license.

Responsibilities

Provide an attentive, positive client experience and contribute to a strong client experience culture.
Identify financial wellness opportunities in person and by phone and provide customized recommendations.
Meet individual activity, behavior, and outcome goals and expectations.
Open personal and business accounts, including checking, deposit products, home equity and unsecured lending, and certificates of deposit.
Build partnerships with branch teammates and other lines of business to acquire clients and deepen existing client relationships.
Manage internal and external centers of influence.
Follow operational, risk, security, and audit procedures and policies, including documenting client interactions appropriately.
Support branch operations, including assisting with client transactions on the Teller line as needed.
Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
Work on Saturdays as directed by management.
Perform other assigned duties and comply with KeyBank policies and procedures, including professional and ethical conduct and acting in clients’ best interests.