Personal Banker

PNC Bank•Independence, OH

20d•Onsite

About The Position

As a Personal Banker in PNC's Retail Branch organization, based in Independence, Ohio, you will acquire and deepen the branch customer base through sales and service activities. You will identify opportunities to improve customers’ financial wellbeing, collaborate with ecosystem partners, and position PNC solutions to increase revenue and customer loyalty. The position is in-office; PNC does not provide employment visa sponsorship or participate in STEM OPT for this role. You will conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. Through each customer interaction, you will identify appropriate PNC solutions, educate customers about ways to manage financial transactions using available technology and resources, resolve problems, and deliver a differentiated experience. You will also support branch daily operations and manage risk by following policies and procedures and applying sound judgment. Candidates typically have an associate degree or equivalent and related experience or product knowledge. The role typically requires at least three years of experience. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered. No degree or certification is listed as required. The position is incentive eligible, with incentive payments based on company, business, and/or individual performance.

Requirements

Typically requires at least three years of experience.
Roles at this level typically require an associate degree or equivalent, plus related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Customer-focused approach and ability to create customized customer solutions.
Ability to assess and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Nice To Haves

Accountability.
Banking knowledge.
Client loyalty and customer experience skills.
Customer service skills.
Ability to identify opportunities and leverage technology.
Proactive sales skills.
Knowledge of banking products and retail lending.
Digital awareness and effective communication.
Ability to manage multiple priorities and matrix relationships.
Problem-solving, prospecting, and selling skills.
Understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and manage the customer experience.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Position PNC solutions to generate revenue and build customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Engage customers in the lobby and position products to meet their needs.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and identifying and avoiding loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.