Personal Banker

Blue Ridge Bank•Chester, VA

25d

About The Position

Blue Ridge Bank seeks a Personal Banker to assist new and existing customers with immediate, short-term, and long-term financial needs. The role handles customer transactions, opens new accounts, makes appropriate partner referrals, and follows applicable regulations, policies, and procedures. The position contributes to customer service and sales goals while supporting branch operations and living the bank’s values of teamwork, integrity, respect, open communication, and honoring commitments. The Personal Banker delivers a broad range of customer services, develops customer relationships, identifies opportunities to grow consumer and business relationships, and supports branch employees. The role may provide notary and signature guarantee services and may serve as backup for branch leadership when necessary. The stated salary range is $35,000 to $49,000; the offered salary depends on factors including education, work experience, and certifications. Blue Ridge Bank is an Equal Opportunity Employer and is committed to an inclusive environment.

Requirements

High school diploma or equivalent.
Strong computer skills relevant to Microsoft Office, including Word, Excel, and Outlook.
Strong presentation skills.
Demonstrated track record of meeting sales and service goals.
Organizational skills and attention to detail.
Strong decision-making and problem-resolution skills.
Ability to work all branch hours, including required evenings and weekends.
Ability to work accurately with attention to detail.
Ability to operate as part of a team.
Ability to ask questions and build rapport.
Ability to maintain internal and external confidentiality.
Successful completion of required background checks.

Nice To Haves

At least one year of experience in cash handling and customer service, as well as sales experience focused on cross-selling products and services.

Responsibilities

Deliver outstanding service while performing customer transactions and responding to inquiries.
Guide customers and provide a full spectrum of customer services.
Meet established service quality standards and achieve individual sales goals.
Support branch sales goals by identifying customer needs and promoting or selling bank products and services.
Build customer relationships through follow-up on new business and personal accounts and timely account maintenance.
Identify opportunities to grow relationships and independently develop new, existing, and prospective consumer and business customers.
Complete arrangements and documents for special services.
Stay informed about industry trends and competitor information, and maintain knowledge of the bank’s products, services, and pricing.
Use software to identify customer needs and make referrals to other lines of business.
Perform branch functions and support other branch employees.
Follow operational guidelines and help ensure others do so.
Audit drawers and perform spot checks on cash drawer limits when necessary.
Plan, monitor, and adhere to branch cash requirements; place cash orders and prepare shipments.
Help ensure satisfactory branch audit ratings.
May provide notary services and signature guarantees and serve as backup for branch leadership when necessary.
Comply with state and federal regulations and bank policies.
Complete other tasks as assigned.
Create value for the bank and its employees, be a good teammate, and live the bank’s core values.