Personal Banker

C&N • Mansfield, PA

13d

About The Position

C&N is seeking a relationship-focused Personal Banker to build lasting customer relationships and provide personalized financial solutions and exceptional service. The role helps customers open accounts, explore lending options, use digital banking services, and identify products suited to their needs. It also supports business development and collaborates with teammates to create meaningful customer experiences.

The Personal Banker supports branch operations as needed and maintains compliance with bank policies, procedures, and regulatory requirements. The position requires a high school diploma or GED and 2–4 years of related customer-service experience, preferably in banking, or an equivalent combination of education and experience. NMLS certification is recommended within one year of employment.

Requirements

• High school diploma or GED and 2–4 years of previous related experience in a customer service setting, preferably banking, or an equivalent combination of education and experience.
• Demonstrated customer service, relationship-building, sales, and business-development skills.
• Strong communication and active listening skills.
• Consumer lending knowledge.
• Attention to detail, technical skills, multitasking, and problem-solving abilities.
• Collaboration and teamwork skills.

Nice To Haves

• NMLS certification within one year of employment.

Responsibilities

• Build and strengthen customer relationships by providing personalized service, educating customers about C&N products and services, and delivering an exceptional banking experience.
• Open consumer and business deposit accounts, assist with digital banking solutions, and recommend products and services aligned with customers' financial needs and goals.
• Identify lending opportunities, assist customers with consumer loan products, originate eligible loan applications, and guide customers through the lending process.
• Support branch business development by building community relationships, participating in outreach activities, and collaborating with business partners to identify referral opportunities.
• Support teller transactions and branch operations as needed while maintaining compliance with bank policies, procedures, and regulatory requirements.

Benefits

• Generous paid vacation, personal, sick, family sick, and community service leave.
• 401(k) with pre-tax and Roth contribution options and a safe harbor match.
• Employee Stock Ownership Plan (ESOP).
• Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
• Employer-paid life and disability insurance.
• Additional voluntary insurance coverages.
• Education and development programs and ongoing support for personal and professional growth.
• Competitive rewards and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED