Personal Banker
About The Position
As a Personal Banker in PNC’s Retail Banking organization, based at the Oak Hall Branch in Oak Hall, Virginia, you will acquire and deepen the branch customer base through proactive sales and service activities. You will manage customer experiences by identifying ways to support customers’ financial well-being, collaborating with ecosystem partners, and positioning PNC solutions to grow revenue and customer loyalty. The role drives sales conversations through internal and outbound interactions, including outbound calls, service-to-sales opportunities, teller interactions, appointment setting, and lobby engagement. You will deliver a full PNC conversation in each client interaction, identify appropriate solutions, and leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships. You will also educate customers about financial transaction options and relevant technology, tools, and resources. You will use product and procedural knowledge to resolve customer problems, manage risk by following policies and procedures, and participate in accurate and efficient branch operations. PNC describes the role as in-office and emphasizes customer focus and effective risk management. Candidates for this position will not receive employment visa sponsorship, and the position is not eligible for STEM OPT.
Requirements
- Typically requires at least 3 years of experience.
- Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; the education section lists “No Degree.”
- In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
- Demonstrate knowledge, skills, and abilities appropriate to the role.
- Candidates considered for the position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
- No required certification or language assessment is listed.
Nice To Haves
- Accountability
- Banking
- Client loyalty
- Customer experience
- Customer service
- Identifying opportunities
- Leveraging technology
- Proactive sales
- Knowledge of banking products
- Digital awareness
- Effective communications
- Managing multiple priorities
- Matrix management
- Problem solving
- Prospecting
- Retail lending
- Selling
- Understanding customer needs
Responsibilities
- Acquire and deepen the branch customer base through proactive sales and service activities.
- Identify opportunities to improve customers’ financial well-being and position appropriate PNC solutions.
- Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
- Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
- Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
- Build customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
- Educate customers on managing financial transactions using available technology, tools, and resources.
- Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
- Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
- Participate in branch daily operations and ensure they are completed efficiently and accurately.
Benefits
- Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select fully paid programs
- Wellness program with financial incentives
- Maternity and/or parental leave, subject to eligibility
- Up to 11 paid holidays each year, subject to eligibility
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year depending on career level and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
