Personal Banker

PNC Bank•Bethesda, MD

7d•Onsite

About The Position

The Personal Banker works full time in PNC's Retail Banking organization at the Wisconsin Ave Branch in Bethesda, Maryland. This is an in-office role. The position acquires and deepens the branch customer base through proactive sales and service activities, identifies opportunities to improve customers’ financial wellbeing, and positions PNC solutions to increase revenue and customer loyalty. The Personal Banker collaborates with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships. The role also supports branch operations and manages risk by following policies and procedures.

Requirements

Typically requires an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate customer focus by aligning business decisions with customer needs and satisfaction and using that understanding to create customized solutions.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.
No degree, certification, or license is listed as required.
No employment visa sponsorship or STEM OPT participation is available for this position.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communication
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and manage the customer experience.
Collaborate with ecosystem partners to grow customers’ share of wallet and build relationships.
Position PNC solutions to drive revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
Create customer loyalty and grow customer share of wallet through a differentiated experience.
Engage customers in the lobby and position PNC products to meet their needs.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and demonstrating heightened scrutiny to avoid loss.
Participate in daily branch operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service
Incentive-eligible compensation based on company, business, and/or individual performance