Personal Banker

Commerce Bank•Wichita, KS

18d•Onsite

About The Position

Commerce Bank is seeking a Personal Banker for its Wichita Northwest location. Personal Bankers serve as ambassadors of the Commerce Bank brand and build lasting relationships with customers, coworkers, and other areas of the business. They identify customers’ financial needs and recommend solutions, helping customers with everyday financial matters and supporting their financial health. The role includes training, resources, and opportunities for career development. The position may be filled at the Personal Banker I or Personal Banker II level, depending on experience and education. The schedule is Monday through Friday, 8:45 AM–5:45 PM, and Saturday, 8:45 AM–12:15 PM. The stated base compensation range is $20.55–$25.05 per hour, with eligibility for additional performance-based incentive compensation. The selected candidate may be eligible for employer-sponsored health, dental, and vision insurance, a 401(k), life insurance, paid vacation, paid personal time, career development, education assistance, and voluntary supplemental benefits. Federal regulations require an investigatory consumer report that discloses credit history; candidates considered for the position will be asked to authorize the report. Applicants must be eligible to work in the United States without sponsorship now or in the future.

Requirements

High school diploma or an equivalent combination of education and experience.
At least 1 year of sales or customer service experience.
Strong sales skills and ability to provide an excellent customer experience in person and over the phone.
Ability to meet personal and branch sales and customer service expectations.
Motivated, organized self-starter with strong attention to detail and ability to manage multiple priorities.
Excellent written, verbal, and interpersonal communication skills; ability to work as a team player.
Ability to adapt to a variety of situations with an optimistic outlook aligned with Commerce Bank’s culture and Core Values.
Proficiency with Microsoft Word, Excel, and Outlook.
Must be eligible to work in the United States without sponsorship now or in the future.
Candidates considered for the position must authorize an investigatory consumer report that discloses credit history.

Nice To Haves

Experience working in an environment with individual and team sales goals.

Responsibilities

Interact with customers in person and over the phone to understand and meet their financial needs through needs-based conversations and sales fulfillment.
Listen to customers, understand their needs, and recommend appropriate products and services to help achieve individual and team sales and service goals.
Educate customers about retail products and digital solutions that enhance their experience and financial wellness.
Complete financial transactions accurately and efficiently while complying with policies, procedures, and regulatory requirements.
Identify complex financial needs and refer customers to bank specialists when appropriate.
Build and maintain relationships with customers, coworkers, and other internal departments.
Perform other duties as assigned.