Bilingual Spanish Personal Banker - North Federal

PNC•Denver, CO

20d•$45,375 - $75,625•Onsite

About The Position

As a Personal Banker within PNC's retail organization, based in Denver, Colorado, you will acquire and deepen the branch customer base through proactive sales and service activities. You will identify opportunities to improve customers' financial well-being, collaborate with ecosystem partners to grow customers' share of wallet, and position PNC solutions to generate revenue and build loyalty. Spanish speaking ability is required. This is an in-office position; candidates are encouraged to discuss workplace expectations with their recruiter and hiring manager. The role uses a defined sales process across outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. Personal Bankers deliver a full PNC conversation with each client interaction, leverage community and ecosystem partnerships to build relationships, educate customers about financial transaction options and available technology, and apply product and procedural knowledge to resolve problems. The position also participates in daily branch operations and manages risk by following policies, procedures, and established limits. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. Candidates will be subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Spanish speaking ability is required.
Typically requires an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate knowledge, skills, and abilities appropriate to the role.
Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial well-being and position PNC solutions to drive revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales activities, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Leverage ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and identifying and avoiding loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision coverage options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.