Personal Banker-RB1910

Dickinson Financial Corp•Saint Joseph, MO

6d•$20 - $25•Onsite

About The Position

Personal Bankers build professional relationships with existing and potential clients to understand their financial needs, provide relevant products and services, and accurately complete account openings. They deliver an excellent client experience, promote banking products and services to individuals and companies, conduct accurate transactions in a fast-paced environment, and work with a team to achieve individual and group goals. The role also includes educating clients about digital banking platforms and maintaining compliance with banking regulations, policies, and procedures.

Requirements

Strong written and verbal communication skills.
Strong attention to detail and ability to complete work accurately.
Ability to organize work.
Strong sales skills.
Basic math skills, including calculating cash back and percentages.
Proficiency with basic office skills and equipment, including computers, email, ten-key calculators, copiers, scanners/fax, typing, telephones, organizational systems, and Microsoft Office products.
Ability to obtain NMLS licensing and registration.
High school diploma, GED, or equivalent.
Ability to obtain a state notary license.

Nice To Haves

Associate degree or higher.
Previous banking experience.
Six months of client service experience.
Six months of sales experience.
At least six months of cash-handling experience.

Responsibilities

Deliver consistent client service by resolving problems, building relationships, handling special requests, welcoming clients, taking ownership, and ensuring timely follow-through.
Promote consumer and small-business banking products and services to clients and prospects using direct sales techniques in and around the assigned banking center.
Achieve daily, monthly, quarterly, and annual sales goals.
Develop and maintain relationships with business partners to maximize opportunities and meet sales standards; provide a broad range of financial services with the goal of earning all of a client's business.
Open checking and savings accounts, process client transactions, and recommend products such as credit cards and loans.
Use digital platforms and educate clients and associates about online banking, bill pay, external transfers, mobile banking, text alerts, mobile deposits, smart ATMs and ITMs, chat, and other self-service channels.
Work with clients and business partners to refer products and services to other business lines.
Educate clients about banking services and resolve their concerns and issues efficiently and effectively.
Complete operational tasks ethically and accurately to protect client and bank assets and meet regulatory requirements, including documenting account openings, accounting for cash and negotiable instruments under dual control, maintaining records, and obtaining accurate documentation.
Protect client information, bank trade secrets, and business records as confidential, and follow company communication policies.
When delegated by the Banking Center Manager, implement banking center operating procedures, including maintaining cash supplies, auditing, documenting transactions, meeting compliance requirements, and preserving operational integrity.
Maintain current knowledge of and comply with applicable regulations and bank policies and procedures, including BSA, OFAC, Associate Handbook, Operations, Audit, and Security requirements.
Complete monthly training on bank regulatory requirements, policies, and procedures in a timely manner.
Perform other specified duties as assigned.