Personal Banker

PNC Bank•Princeton, NJ

19d•Onsite

About The Position

As a Branch Banker in PNC’s Central Jersey retail organization, this position is based at the Nassau Street location in Princeton, New Jersey. The role acquires and deepens branch customer relationships through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, and positions PNC solutions to grow revenue and customer loyalty. It delivers a full PNC conversation with each client interaction and works with ecosystem partners and community Centers of Influence to acquire, expand, and retain relationships. The position is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this role. The banker supports branch operations, educates customers about ways to manage financial transactions using available technology and resources, and resolves customer problems by applying product and procedural knowledge. The role also manages risk by following policies and procedures, exercising sound judgment, and applying heightened scrutiny to help prevent loss. Candidates are typically expected to have an associate degree or equivalent and related experience or product knowledge. Typically, at least three years of experience is required. A comparable combination of education, job-specific certifications, and experience (including military service) may be considered instead of a degree. No degree or certification is listed as a strict requirement. The position is incentive eligible, with compensation based on company, business, and/or individual performance.

Requirements

Typically requires at least three years of experience.
Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Demonstrate customer focus and the ability to use customer needs and satisfaction to create customized solutions.
Assess and manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Preferred competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and recommend appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Drive proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify suitable solutions.
Build customer loyalty and grow customers’ share of wallet through a differentiated experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and helping avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and back-up child/elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service, subject to eligibility.