Personal Banker

KeyBank•Albany, NY

7d•Onsite

About The Position

The Personal Banker engages clients in conversations to identify financial needs and provide guidance and solutions that support financial wellness, both in person and through proactive calling. As part of a branch team, the role attracts new clients and develops relationships with existing clients around their financial goals. The position is client-first, sales-driven, and requires self-motivation, effective teamwork, and confident communication. The role includes opening personal and business accounts, making customized recommendations, achieving sales and activity goals, collaborating with branch teammates and business partners, and supporting branch operations. The Personal Banker also helps clients use Key’s digital platforms and ensures that client interactions and transactions comply with operational, risk, security, and audit policies. The position is located at a branch in Albany, New York.

Requirements

High school diploma, GED, or equivalent business experience.
At least 1 year of experience developing customer relationships, achieving sales goals, and building referral sources.
Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
Demonstrated ability to influence business partners and leverage centers of influence.
Working knowledge of PCs, MS Windows, and Office products such as Word and Excel.
Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients about digital platforms and capabilities.
Ability to routinely and frequently operate a motor vehicle with a valid driver's license.
Strong work ethic, integrity, time management, relationship-building, client service, communication, and cash-handling skills.

Nice To Haves

Bachelor's degree.
Experience interacting with small business clients, overcoming objections, and asking fact-finding questions.
Notary License.

Responsibilities

Provide a strong client experience and be present with clients and teammates.
Identify financial wellness opportunities in in-person and telephone conversations and provide customized recommendations.
Meet individual activity, behavior, sales, and outcome goals.
Open personal and business accounts, including checking, deposit, home equity, unsecured lending, and certificate of deposit products.
Build partnerships with branch teammates and other lines of business to acquire clients and deepen existing relationships.
Manage internal and external centers of influence.
Follow operational, risk, security, and audit procedures and policies, including documenting client interactions appropriately.
Support branch operations, including assisting with client transactions on the Teller line as needed.
Participate in and occasionally facilitate morning huddles and end-of-day debriefs.
Work Saturdays as directed by management.
Perform other assigned duties and comply with KeyBank policies and its Code of Conduct.