Personal Banker

Commerce Bank•Normal, IL

24d•Onsite

About The Position

Commerce Bank is seeking a Personal Banker for its Normal East location. Personal Bankers serve as ambassadors of the Commerce Bank brand, building and maintaining relationships with customers, coworkers, and other areas of the business. The role focuses on uncovering customers’ financial needs and recommending suitable solutions to support their financial health. The Personal Banker delivers customer service in person and over the phone, educates customers about retail products and digital banking solutions, and completes financial transactions accurately and in compliance with applicable policies, procedures, and regulations. The role also identifies complex financial needs and refers customers to bank specialists. Commerce provides tools, resources, and training, as well as opportunities for career development. The position is eligible for a quarterly, performance-based incentive program in addition to base pay. The schedule is Monday through Friday, 8:15 AM–5:15 PM, and Saturday, 8:15 AM–12:15 PM. The role may be filled at the Personal Banker I or Personal Banker II level, depending on experience and education. Applicants must be eligible to work in the United States without current or future sponsorship. A selected candidate may be asked to authorize an investigatory consumer report that discloses credit history, as required by federal regulations.

Requirements

High school diploma or an equivalent combination of education and experience.
At least 1 year of sales or customer service experience.
Strong sales skills and the ability to connect with customers in person and over the phone while providing an excellent customer experience.
Ability to meet personal and branch sales and customer service expectations.
Motivated, organized self-starter with strong attention to detail and the ability to manage multiple priorities.
Team player with excellent written, verbal, and interpersonal communication skills.
Ability to adapt to a variety of situations with an optimistic outlook aligned with Commerce’s culture and Core Values.
Proficiency with Microsoft Word, Excel, and Outlook.
Must be eligible to work in the United States without sponsorship now or in the future.

Nice To Haves

Experience working in an environment with individual and team sales goals.

Responsibilities

Interact with customers in person and over the phone to understand and meet their financial needs through needs-based conversations and sales fulfillment.
Listen to customers and recommend products and services based on their needs to support individual and team sales and service goals.
Educate customers about retail products and digital solutions that enhance the customer experience and contribute to sales goals.
Complete financial transactions accurately and efficiently while complying with policies, procedures, and regulatory requirements.
Identify complex financial needs and refer customers to bank specialists when appropriate.
Perform other duties as assigned.