Personal Banker

PNC•Peoria, AZ

6d•Onsite

About The Position

The Personal Banker works full time in PNC’s Retail Banking organization at the 75th–Thunderbird Branch in Peoria, Arizona. The role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, collaborates with ecosystem partners to grow customers’ share of wallet, and positions PNC solutions to drive revenue and loyalty. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Personal Banker conducts sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. The role delivers a full PNC conversation with each client interaction, identifies appropriate solutions, and uses ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships. The banker educates customers about ways to manage financial transactions using available technology and resources, resolves customer problems, follows policies and procedures, manages risk, and supports efficient and accurate branch operations. Successful employees are expected to be customer-focused and to assess and manage risks in accordance with PNC’s Enterprise Risk Management Framework. Candidates typically have an associate degree or equivalent and related experience or product knowledge; the posting also states the education requirement as “No Degree.” A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree. No certification or language assessment is required.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, plus related experience or product knowledge; the posting lists the education requirement as “No Degree.”
In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No required certifications or language assessments.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position PNC solutions to grow revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service