Personal Banker

Commerce Bank • Gladstone, MO

23d • $21 - $25 • Onsite

About The Position

Commerce Bank is hiring a Personal Banker for its Gladstone location. Personal Bankers serve as ambassadors of the Commerce Bank brand, building and maintaining relationships with customers, coworkers, and other areas of the business. The role involves identifying customers’ financial needs and recommending appropriate solutions, products, and digital services to support their financial wellness. The position provides training, resources, and opportunities for career development, and includes eligibility for performance-based incentive compensation.

Requirements

• High school diploma or an equivalent combination of education and experience.
• At least 1 year of sales or customer service experience.
• Strong sales skills and the ability to connect with customers in person and over the phone while providing excellent customer service.
• Ability to meet personal and branch sales and customer service expectations.
• Motivated, organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Team player with excellent written, verbal, and interpersonal communication skills.
• Ability to adapt to a variety of situations with an optimistic outlook aligned with the company’s culture and Core Values.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Must be eligible to work in the United States without sponsorship now or in the future.

Nice To Haves

• Experience working in an environment with individual and team sales goals.

Responsibilities

• Interact with customers in person and over the phone to understand and address their financial needs through needs-based conversations and sales fulfillment.
• Listen to customers and recommend products and services based on their needs while working toward individual and team sales and service goals.
• Educate customers about retail banking products and digital solutions.
• Complete financial transactions accurately and efficiently while following policies, procedures, and regulatory requirements.
• Identify complex financial needs and refer customers to bank specialists when appropriate.
• Build relationships with customers, coworkers, and other internal departments.
• Perform other duties as assigned.

Benefits

• Employer-sponsored health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Paid vacation
• Paid personal time
• Career development
• Education assistance
• Voluntary supplemental benefits
• Performance-based incentive compensation

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED