Personal Banker

First American Bank•Bartlett, IL

28d•$24 - $26

About The Position

The Personal Banker is a mid-level, non-exempt hourly role in the Retail Banking Department. The position serves the branch and provides professional customer service across Teller and Banker functions, while acting as a needs-based sales professional with a thorough understanding of the bank’s retail products and services. The Personal Banker builds customer relationships, identifies needs, recommends appropriate banking products and services, and works toward assigned sales goals. Responsibilities include opening, maintaining, and closing deposit accounts; taking retail loan applications and closing loans; referring mortgages to internal partners; assisting customers with servicing technology; and providing teller services. The role also supports branch operations, participates in customer-service phone queues and community activities, and identifies and escalates potential risks or suspicious activity. The role typically works 36–40 hours per week, with shifts scheduled Monday through Friday between 8:00 a.m. and 6:00 p.m. and Saturday between 8:00 a.m. and 1:00 p.m. Additional hours may be required for phone queues, after-hours meetings, and call nights. Occasional travel to other bank locations, functions, and training facilities is required.

Requirements

High school degree or equivalent required.
At least one year of personal banking, customer service, or sales experience required.
Ability to handle cash transactions and proficiency working with U.S. currency.
Professional communication skills, including the ability to tailor verbal communication to the audience and situation.
Ability to communicate effectively and concisely in writing, including professional spelling and grammar in emails, letters, and electronic platforms.
Professional demeanor, appearance, and presence appropriate to the banking industry.
Ability to maintain constructive working relationships with internal partners and take a solutions-focused approach.
Sound professional judgment to balance organizational and customer interests and use available resources to mitigate risks.
Ability to conduct cold-call sales with an assertive, positive, and persistent style.
Proficiency with Microsoft 365 products and applications, including preparing or reviewing documents, procedures, and reports.
Ability to learn new systems and applications and adapt responsibilities or workflows when systems are upgraded.
Ability to travel occasionally to other bank locations, functions, and training facilities.
Ability to work a typical 36–40 hour schedule, including shifts that may fall Monday through Friday from 8:00 a.m. to 6:00 p.m. and Saturday from 8:00 a.m. to 1:00 p.m.; additional hours may be required.
Punctuality is required.
Must take loan applications and close loans.
May be required to register and maintain registration with the Nationwide Mortgage Licensing System & Registry (NMLS).

Nice To Haves

College degree in business or a related field.
Proven track record of sales experience.

Responsibilities

Build and retain relationships with new and existing customers by identifying needs and explaining personal banking products and services.
Prepare and deliver tailored sales presentations and help customers select products and services that meet their needs.
Take Home Equity and other retail loan applications, close loans, and refer mortgage needs to internal partners.
Partner with Business Banking, Wealth Management, Treasury Management, and Merchant Services to promote their offerings.
Participate in outbound calling, local community events, and related activities to increase market awareness.
Meet or exceed assigned sales goals.
Manage customer experience and resolve sensitive customer issues, including researching and reviewing transactions and directing customers to appropriate resources.
Use tools and customer data to make tailored recommendations and manage a pipeline of customer conversations and opportunities.
Open, maintain, and close consumer, business, and IRA deposit accounts; assess documentation requirements and whether the bank can act on a request.
Educate customers about online banking, mobile technology, and other servicing technology.
Participate in customer-service phone queues, researching issues, reviewing transactions, and directing customers to appropriate resources.
Provide teller services, including balancing a teller drawer, processing customer transactions and cash advances, depositing currency, and ordering coin.
Follow company policies and procedures and assist with branch opening and closing procedures as needed.
Identify transaction risks, apply compliance and fraud training, and escalate suspicious activity to the appropriate department.
Participate in internal audits and demonstrate understanding of bank policies and procedures.
Travel occasionally to other bank locations, bank functions, and training facilities as required.
Maintain punctuality and work scheduled shifts; additional hours may be required for phone queues, after-hours meetings, and call nights.