Personal Banker

PNC•Fraser, MI

22d•Onsite

About The Position

At PNC, employees work together to provide customers with a strong experience in an inclusive workplace. This Personal Banker role is part of PNC's Retail Banking organization and is based in the Groesbeck/Masonic Branch in Fraser, Michigan. The role is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Personal Banker acquires and deepens the branch customer base through proactive sales and service activities. The role identifies opportunities to improve customers’ financial well-being, collaborates with ecosystem partners to grow customers’ share of wallet, and positions PNC solutions to generate revenue and customer loyalty. The banker conducts sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement, and provides a full PNC conversation with each client to identify appropriate solutions. The role builds customer loyalty through a differentiated experience, educates customers about options for managing financial transactions using technology and other resources, and applies product and procedural knowledge to resolve customer problems. It also manages risk by adhering to policies and procedures, exercising sound judgment, identifying potential losses, and participating in accurate and efficient branch operations.

Requirements

Typically requires 3 or more years of experience; related experience or product knowledge is expected.
Roles at this level typically require an associate degree or equivalent; a comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial well-being and position appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with each client interaction to identify appropriate solutions and build customer loyalty.
Educate customers about options for managing financial transactions by using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Adhere to policies and procedures, manage risk, and use sound judgment to identify and avoid losses.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and backup child/elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service.