Personal Banker

Glacier Bancorp, Inc.•Georgetown, TX

27d•Onsite

About The Position

Guaranty Bank & Trust is hiring a full-time Personal Banker in Georgetown, Texas. The role combines traditional teller duties with opening new accounts, with training beginning in teller work and then progressing to new-account responsibilities. The Personal Banker serves customers by handling banking transactions, identifying financial needs, recommending products and services, and supporting customers throughout account onboarding and service issue resolution. The position also contributes to community visibility and business development through outreach to local businesses and community events. The role engages customers in person and by phone, helps them use self-service technologies, and connects them with specialized lending, mortgage, treasury management, or investment staff when needed. It requires following customer privacy procedures and applicable banking regulations, completing assigned compliance training, and performing other duties as directed by management. The position is located at the bank’s Georgetown, Texas branch, and employees must live within 30 minutes of the location.

Requirements

High school degree or higher.
At least one year of customer service and cash-handling experience.
Excellent communication skills and the ability to build customer relationships based on trust.
Strong critical-thinking and problem-solving skills.
Initiative, commitment to continuous learning, and ability to adapt to change.
Ability to collaborate with others to achieve shared goals.
Proficiency in Microsoft Office.
Ability to work the location’s hours, including some evenings.
Must live within 30 minutes of the Georgetown, Texas bank location.
Must be legally authorized to work in the United States; the company does not sponsor work visas.

Nice To Haves

At least one year of new-account experience.

Responsibilities

Handle cash transactions and make appropriate decisions about negotiable instruments, including verifying cash and endorsements, checking identification and validity, and identifying counterfeit currency and fraudulent checks.
Balance ATMs, cash on hand, drawer activities, and daily totals; secure cash and coin according to bank policy.
Consolidate and balance daily transactions.
Accept deposits, process loan payments, cash checks, and issue money orders and cashier’s checks.
Work with customers and prospects to build loyalty, uncover financial needs, and recommend suitable products, services, and solutions.
Open consumer and business accounts.
Own the customer experience, including onboarding customers and resolving service issues.
Conduct outbound sales activities, including meeting local businesses and attending community events to build visibility and drive business to the bank.
Connect customers with appropriate loan, mortgage, treasury management, or investment specialists.
Contact new customers by phone to follow up on satisfaction, resolve issues, and address additional financial needs.
Engage customers in the lobby and by phone to assist, educate, and train them in using self-service technologies.
Comply with privacy policies and procedures to protect customer confidentiality and information.
Comply with federal, state, and local regulations governing financial institutions and with company policies and procedures.
Complete and pass assigned regulatory compliance training.
Perform additional duties and tasks assigned by management.