Personal Banker

KeyBank • Cincinnati, OH

6d • $21 - $31 • Onsite

About The Position

The Personal Banker serves as a trusted advisor to individuals and businesses in KeyBank communities, helping clients improve their financial wellness through in-person conversations and proactive calling. The role identifies clients’ needs and recommends customized solutions, attracts new clients, and develops existing relationships in line with clients’ financial goals. It is a client-first, sales-driven position requiring self-motivation, competitiveness, effective teamwork, and polished, confident communication.

The Personal Banker works as part of a branch team to open consumer and business accounts and support branch operations, including assisting with teller transactions as needed. The role also partners with branch teammates and other business areas to acquire clients and deepen relationships, while following operational, risk, security, audit, and documentation policies. The position is based at a branch and includes Saturday work as directed by management. Schedules are set in advance according to anticipated client traffic and staffing needs.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 1 year of experience developing current and new customer relationships, achieving sales goals, and building referral sources.
• Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
• Demonstrated experience influencing business partners and leveraging centers of influence.
• Working knowledge of PCs, Microsoft Windows, and Office products such as Word and Excel.
• Working knowledge of digital technology, including mobile devices, apps, and web-based browsing, and ability to educate clients on KeyBank digital platforms and capabilities.
• Knowledge of client accounts and banking relationships, with sound judgment regarding clients and transactions.
• Ability to achieve sales and referral goals through appointments and quality conversations that lead to recommendations supporting clients’ financial wellness.
• Strong work ethic, integrity, and time-management skills.
• Ability to build and nurture client relationships, identify prospective clients, understand their needs, and develop long-term relationships.
• Ability to provide attentive client service and resolve issues promptly.
• Ability to evaluate financial information, understand clients’ financial health, and recommend strategies.
• Understanding of banking risks and ability to manage risks associated with operations and client transactions.
• Strong verbal and non-verbal communication skills.
• Ability to handle cash transactions accurately and efficiently.
• Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.
• Ability to meet the physical demands of prolonged standing, frequent hand use and reaching, occasional bending and lifting, frequent lifting of 1–10 pounds, and occasional lifting of up to 30 pounds.

Nice To Haves

• Bachelor’s degree.
• Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions to help them.
• Notary license.

Responsibilities

• Provide a strong client experience by being present and attentive with clients and teammates.
• Identify financial wellness opportunities in in-person and telephone conversations and make customized recommendations.
• Meet individual activity, behavior, sales, and outcome goals.
• Open personal and business accounts, including checking, deposit products, home equity, unsecured lending, and certificates of deposit.
• Build partnerships with branch teammates and business partners to acquire clients and deepen relationships with existing clients.
• Manage internal and external centers of influence.
• Follow operational, risk, security, and audit procedures and policies, including documenting client interactions appropriately.
• Support branch operations, including assisting with transactions on the Teller line as needed.
• Participate in and occasionally facilitate morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Maintain regular, predictable attendance and communicate with management about appointments that may affect working hours.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in clients’ best interests.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED