Personal Banker

KeyBank•Albany, NY

8d•$21 - $31•Onsite

About The Position

The Personal Banker serves as a trusted advisor and partner to people and businesses in KeyBank communities. The role engages clients in deeper conversations to uncover needs and offers guidance and solutions that support their financial wellness, both in person and through proactive calling. As part of a branch team, the Personal Banker attracts new clients and develops and expands relationships with existing clients in line with their financial goals. The position is client-first, sales-driven, self-motivated, and competitive, and calls for effective teamwork, polished communication, and confidence. The Personal Banker provides customized financial wellness recommendations, opens personal and business accounts and other products, builds partnerships with branch teammates and other business partners, and supports branch operations and client transactions. The role follows operational, risk, security, audit, and documentation requirements and works Saturdays as directed by management. The position is based at a branch in Albany, New York.

Requirements

High school diploma, GED, or equivalent business experience.
At least 1 year of experience developing current and new customer relationships, achieving sales goals, and building referral sources.
Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
Experience influencing business partners and leveraging centers of influence, including partners such as Key Investment Services, Mortgage, and Business Banking sales professionals.
Working knowledge of PCs, MS Windows, and Office products, including Word and Excel.
Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients about Key digital platforms and capabilities.
Ability to routinely and frequently operate a motor vehicle with a valid driver's license.
Strong work ethic and integrity, time management, communication, relationship-building, client service, and risk-management skills.
Ability to handle cash transactions accurately and efficiently.
Ability to stand for 5–8 hours per day; frequently use hands to manipulate or grasp objects; communicate face-to-face and by phone; occasionally bend and lift from floor height; frequently reach forward and lift 1–10 pounds; and occasionally lift up to 30 pounds.

Nice To Haves

Bachelor's degree.
Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions to help clients.
Notary license.

Responsibilities

Provide a strong client experience and be present with clients and teammates.
Listen for financial wellness opportunities in in-person and phone conversations and provide customized recommendations.
Meet individual activity, behavior, and outcome goals.
Open personal and business accounts and offer deposit, home equity, unsecured lending, certificate of deposit, and other products.
Partner with branch teammates and line-of-business partners to attract clients and deepen existing client relationships; manage internal and external centers of influence.
Follow operational, risk, security, and audit policies and procedures, including documenting client interactions appropriately.
Support branch operations, including assisting with client transactions on the Teller line as needed.
Participate in and occasionally facilitate morning huddles and end-of-day debriefs.
Work Saturdays as directed by management.
Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in clients’ best interests.
Perform other duties as assigned; responsibilities and activities may change.