Personal Banker

PNC Bank•Walnut Creek, CA

24d•Onsite

About The Position

As a Personal Banker in PNC's Retail Banking organization, based in Walnut Creek, California, you will acquire and deepen the branch customer base through proactive sales and service. You will manage the customer experience by identifying opportunities to improve customers' financial well-being, collaborating with ecosystem partners, and positioning PNC solutions to generate revenue and loyalty. This is an in-office role. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The role uses a defined sales process that includes outbound calls, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement. Personal Bankers deliver a full PNC conversation in each client interaction, educate customers about financial transaction options and technology, and use product and procedural knowledge to resolve problems. They also support branch operations, follow policies and procedures, and apply sound judgment to manage risk and prevent loss. Candidates typically have an associate degree or equivalent, along with related experience or product knowledge; three or more years of experience is typical. A comparable combination of education, job-specific certifications, and experience may be considered instead of a degree. The position is incentive eligible, with payment based on company, business, and/or individual performance. The stated base salary range is $49,500–$82,500, and may vary by location and individual qualifications. Candidates considered for the role are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires three or more years of experience.
Roles at this level typically require an associate degree or equivalent, plus related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Demonstrate customer focus by making customer needs and satisfaction primary considerations and using that information to create customized solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Digital awareness
Effective communication
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial well-being and manage their experience.
Collaborate with ecosystem partners to grow customers' share of wallet and build relationships.
Position PNC solutions to generate revenue and customer loyalty.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Adhere to policies and procedures, exercise sound judgment within established limits, and identify and avoid losses.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year
Nine occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service