Personal Banker

SOUTHERN BANK•Rogersville, MO

5d•Onsite

About The Position

The Personal Banker is a focal point in the branch for sales, service, and referrals in support of branch goals and building lasting customer relationships. The role serves existing customers, assists with transactions, and contributes to a team committed to ethical standards and the values trusted by customers and communities. The position also protects the confidentiality of customers’ non-public personal information and secures information systems in compliance with bank regulations. The Personal Banker develops and retains customer relationships, identifies customer needs and opportunities, opens accounts, cross-sells products, resolves issues, and educates customers about available service channels. The role also supports branch operations, maintains knowledge of banking policies, regulations, products, and services, and participates in community business-development activities. The schedule may include overtime, nights, weekends, and holidays, and the employee may be asked to work at other Southern Bank branches.

Requirements

High school diploma or equivalent.
Demonstrated positive and helpful attitude toward internal and external customers.
Good interpersonal communication skills, including communicating effectively, understanding procedures, and speaking clearly with customers, employees, and supervisors.
Good computer skills.
Excellent customer service skills.

Responsibilities

Develop new customer relationships and retain and expand existing relationships by identifying opportunities and cross-selling to achieve personal and branch goals.
Contribute to a welcoming lobby experience and direct customers to appropriate team members based on their needs.
Take ownership of the customer experience, including opening accounts, cross-selling products, and resolving issues as appropriate.
Build customer relationships through frequent interactions and proactively contact customers to ensure satisfaction.
Educate customers about available access channels.
Participate in business-development activities, such as phone outreach, community events, groups, and meetings with local businesses.
Resolve difficult customer situations effectively while providing friendly service and promoting customer satisfaction.
Maintain knowledge of bank policies and procedures, including retail and commercial transactions, ATM/ITM settlement, night depository, vault cash, safe deposit, opening and closing procedures, cash ordering, and cash shipment preparation and receipt.
Maintain knowledge of applicable bank regulatory requirements, including the Bank Secrecy Act, Regulation CC, Regulation E, customer privacy, and information security.
Maintain proficiency in bank products and services across delivery channels, including deposit products, electronic services, and loan products.
Maintain trustworthiness, professionalism, confidentiality, and honesty in dealings with internal and external customers.
Follow Southern Bank Telephone Standards and support open communication by addressing concerns or problems openly.
Maintain attendance and work a schedule that may include overtime, nights, weekends, and holidays.
Assist at various branches across Southern Bank’s footprint when asked.
Perform other duties as assigned.