Personal Banker

PNC•Lancaster, PA

21d•Onsite

About The Position

The Personal Banker works within PNC’s Retail Banking organization at the King Street Branch in Lancaster, Pennsylvania. This in-office role acquires and deepens branch customer relationships through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, collaborates with ecosystem partners, and positions PNC solutions to increase revenue and customer loyalty. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The role delivers a full PNC conversation during customer interactions, using a defined sales process that includes outbound calling, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement. The Personal Banker educates customers about financial transaction options and available technology, tools, and resources; resolves customer issues; and follows policies and procedures to manage risk. The position also participates in efficient and accurate branch daily operations. Candidates typically need an associate degree or equivalent and related experience or product knowledge; typically, 3 or more years of experience are required. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered. The listed education field states “No Degree.” No certifications are required. Spanish-speaking ability is preferred. Candidates may be subject to additional background checks under Consumer Financial Protection Bureau regulations.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Demonstrate knowledge, skills, and abilities appropriate to the role.
Meet the stated customer-focus and risk-management expectations.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.
Spanish-speaking ability is preferred.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position PNC solutions to grow revenue and customer loyalty.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation in every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers’ share of wallet through a differentiated experience.
Educate customers on financial transaction options by leveraging technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, exercising sound judgment, and identifying and avoiding loss.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility.
Dental and vision options, depending on eligibility.
Employee and spouse/child life insurance, depending on eligibility.
Short- and long-term disability protection, depending on eligibility.
401(k) with PNC match, pension, and stock purchase plans, depending on eligibility.
Dependent care reimbursement account and back-up child or elder care, depending on eligibility.
Adoption, surrogacy, and doula reimbursement, depending on eligibility.
Educational assistance, including select programs that are fully paid, depending on eligibility.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and eligibility.