Personal Banker

PNC•Trenton, NJ

22d•$45,375 - $75,625•Onsite

About The Position

As a Branch Banker in PNC's Retail organization, the Personal Banker is based in Trenton, New Jersey, and acquires and deepens the branch customer base through proactive sales and service. The role manages the customer experience by identifying ways to improve customers’ financial wellbeing, collaborating with ecosystem partners to expand customer relationships, and positioning PNC solutions to grow revenue and customer loyalty. Spanish-speaking ability is preferred. The position uses internal and outbound interactions—including outbound calling, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement—to develop customer relationships. The Personal Banker conducts a full PNC conversation during each client interaction, identifies appropriate solutions, educates customers about transaction-management options and technology, and resolves customer problems using product and procedural knowledge. The role also follows policies and procedures, applies sound judgment to manage risk and avoid losses, and participates in efficient and accurate branch operations. PNC describes this as an in-office position and does not provide employment visa sponsorship or participate in STEM OPT for this role.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role, including customer focus and risk management.
Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
No degree is listed as required.
No certification is required.

Nice To Haves

Spanish-speaking ability is preferred.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Build customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Use product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, exercising sound judgment, and identifying and avoiding potential losses.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible employees.
Dental and vision coverage options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and back-up child or elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.
The role is incentive eligible, with payment based on company, business, and/or individual performance.