Personal Banker

Mauch Chunk Trust Company•Lehighton, PA

9d•Onsite

About The Position

MCT is hiring an experienced, customer-focused Personal Banker for its Lehighton branch at 735 Blakeslee Boulevard Drive East, Lehighton, PA 18235. This is a full-time, on-site position; relocation assistance is not available. The Personal Banker serves as a trusted financial resource, helping customers achieve their financial goals by providing service, opening and servicing accounts, assisting with lending solutions, identifying financial needs, and recommending appropriate products and services. The role also supports branch sales and business development, performs teller services, and assists less-experienced team members. Employment is contingent on successfully completing federal and state criminal background checks and a credit check before the start date. Offers are conditional on passing these screenings.

Requirements

High school diploma or equivalent.
One to three years of personal banking or related financial services experience.
Proven success selling and cross-selling banking products and services.
Strong customer service and relationship-building skills.
Effective communication and interpersonal abilities.
Strong problem-solving and decision-making skills.
Intermediate computer and keyboarding proficiency.
Ability to perform moderately complex mathematical calculations and prepare written materials.

Nice To Haves

Working knowledge of wealth management products and referral opportunities.
Experience with consumer and real estate-secured lending.
Experience mentoring or training team members.

Responsibilities

Deliver exceptional service to new and existing customers, respond to inquiries, and resolve account-related concerns.
Build and maintain customer relationships through proactive outreach and ongoing financial conversations.
Identify customer needs and recommend appropriate products, services, and Bank resources.
Open and service deposit accounts and other banking services.
Support branch sales initiatives and growth goals, generate business through referrals and community engagement, and cross-sell relevant products and services.
Refer customers to Wealth Management, lending, and other specialized banking partners as appropriate.
Track sales activity and support timely reporting through Bank software systems.
Follow the MCT Sales Process and Customer Contact Program to meet assigned objectives.
Participate in branch marketing events and community activities.
Assist customers with consumer and real estate-secured loan requests, complete application documentation, and support loan closings.
Perform teller transactions accurately and efficiently, maintain balancing and operational standards, and follow Bank policies and procedures.
Assist with customer service issues related to deposit products and services.
Provide coverage at other MCT locations as needed.
Guide and support less-experienced team members, assist with training and onboarding newer Personal Bankers, and participate in sales coaching and branch development initiatives.