Personal Banker

PNC Bank • Longmont, CO

25d • Onsite

About The Position

The Personal Banker works within PNC's Branch Banking organization in Longmont, Colorado. The role acquires and deepens branch customer relationships through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, and collaborates with ecosystem partners to increase customers’ share of wallet. The banker positions PNC solutions to generate revenue and customer loyalty and delivers a full PNC conversation during every client interaction.

The role involves proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. The Personal Banker educates customers about financial transaction options and relevant technology, tools, and resources; resolves customer problems; manages risk by following policies and procedures; and participates in efficient, accurate branch operations. Spanish-speaking ability is preferred. The position is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

• Typically requires at least 3 years of experience.
• Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered instead of a degree.
• Demonstrate knowledge, skills, and abilities appropriate to the role.
• Customer-focused approach, prioritizing customer needs and satisfaction in business decisions and developing customized customer solutions.
• Ability to assess and manage risks in support of PNC's Enterprise Risk Management Framework.
• Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

• Spanish speaking ability; a Spanish language assessment may be used.
• Accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales skills.
• Competencies in banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Identify opportunities to improve customers’ financial wellbeing and manage the customer experience.
• Collaborate with ecosystem partners to grow customers’ share of wallet.
• Position PNC solutions to generate revenue and customer loyalty.
• Drive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
• Deliver a full PNC conversation during each client interaction to identify appropriate PNC solutions.
• Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Build customer loyalty and grow share of wallet through a differentiated customer experience.
• Engage customers in the lobby and position PNC products to meet their needs.
• Educate customers about options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
• Manage risk by adhering to policies and procedures and exercising sound judgment within established limits.
• Apply heightened scrutiny to identify and avoid losses.
• Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account and back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• 9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
• 15 to 25 vacation days each year, depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed