Personal Banker

PNC•Austin, TX

13d•$49,500 - $82,500•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and foster an inclusive workplace. This Branch Banker role is part of PNC's Retail Banking organization and is based at 5713 W Chicago Ave, Chicago, Illinois 60651. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not sponsor employment visas or participate in STEM OPT for this position. The Personal Banker acquires and deepens branch customer relationships through proactive sales and service, identifies opportunities to support customers’ financial wellbeing, collaborates with ecosystem partners, and positions PNC solutions to generate revenue and customer loyalty. The role delivers a full PNC conversation in customer interactions, supports customers in using technology and financial tools, resolves customer problems, and participates in accurate and efficient branch operations while adhering to policies and risk controls. The role typically requires an associate degree or equivalent and related experience or product knowledge; the posting states that candidates at this level typically have 3+ years of experience. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree. No degree or certification is listed as required. Candidates considered for the position will be subject to additional background checks required by Consumer Financial Protection Bureau regulations. The base salary range is $49,500 to $82,500. The role is incentive eligible, with payment based on company, business, and/or individual performance. Salary may vary based on location, market data, skills, experience, and education. Benefits available to eligible full-time employees include medical and prescription coverage, dental and vision options, life insurance, short- and long-term disability protection, a 401(k) with PNC match, pension and stock purchase plans, dependent-care reimbursement, back-up child and elder care, adoption, surrogacy and doula reimbursement, educational assistance, and a wellness program with financial incentives. Paid time off may include maternity and/or parental leave, up to 11 paid holidays annually, 9 occasional absence days annually unless otherwise required by law, and 15 to 25 vacation days depending on career level and years of service.

Requirements

Typically requires an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Typically requires 3+ years of experience.
Demonstrate customer-focused knowledge and practices, prioritizing customer needs and satisfaction in business decisions and creating customized customer solutions.
Assess and effectively manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
No required certification is listed.
No required language assessment is listed.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Digital awareness
Effective communication
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and collaborate with ecosystem partners to grow customers’ share of wallet.
Position PNC solutions to generate new revenue and customer loyalty.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation in each client interaction to identify appropriate PNC solutions.
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
Engage customers in the lobby and position products to meet their needs.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by following policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service