Personal Banker

PNC Bank•Philadelphia, PA

15d•Onsite

About The Position

As a Personal Banker in PNC's Retail organization, the employee will be based in the Delaware County Region at either the Lansdowne or Island Avenue, Philadelphia, PA branch. PNC operates as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not sponsor employment visas or participate in STEM OPT for this position. The Personal Banker acquires and deepens customer relationships through proactive sales and service, identifying opportunities to improve customers' financial wellbeing and positioning PNC solutions to grow revenue and loyalty. The role uses a defined sales process across outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. It also involves educating customers about financial transaction options and technology, resolving customer problems, collaborating with ecosystem and community partners, managing risk, and supporting efficient and accurate branch operations.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate knowledge, skills, and abilities appropriate to the role.
Demonstrate customer focus by prioritizing customer needs and satisfaction and using that knowledge to create customized solutions.
Assess and effectively manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and manage their experience.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Position PNC solutions to generate revenue, build customer loyalty, and grow customers' share of wallet.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with each client interaction to identify appropriate solutions.
Engage customers in the lobby and position PNC products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, exercising sound judgment within established limits, and applying heightened scrutiny to avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Backup child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service