Personal Banker

PNC Bank•Auburn, AL

25d•Onsite

About The Position

As a Personal Banker within PNC's retail organization, based in Auburn, Alabama, you will acquire and deepen branch customer relationships through proactive sales and service. You will identify opportunities to improve customers’ financial wellbeing, collaborate with ecosystem partners, and position PNC solutions to grow revenue, customer loyalty, and share of wallet. The role is performed in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. You will deliver a full PNC conversation during client interactions, engage customers in the lobby, make outbound calls, set appointments, and use teller and service interactions to identify appropriate solutions. You will educate customers about managing financial transactions with technology and other resources, resolve problems using product and procedural knowledge, manage risk in accordance with policy, and support accurate and efficient branch operations. Candidates are expected to be customer focused and to assess and manage risks in line with PNC’s Enterprise Risk Management Framework. The role typically requires an associate degree or equivalent, together with related experience or product knowledge. Typically, candidates have 3 or more years of experience. A comparable combination of education, job-specific certifications, and experience—including military service—may be considered instead of a degree. No degree or required certification is listed. Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires 3 or more years of experience.
Typically requires an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus by prioritizing customer needs and satisfaction and using that understanding to create customized solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.
Candidates considered for the role are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and manage the customer experience.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Position PNC solutions to generate revenue, customer loyalty, and growth in customers’ share of wallet.
Drive proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with each client interaction to identify appropriate PNC solutions.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
Participate in daily branch operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.