Personal Banker

KeyBank • Hamburg, NY

19d • $21 - $31 • Onsite

About The Position

The Personal Banker serves as a trusted advisor and financial wellness partner to individuals and businesses in KeyBank communities. Through in-person conversations and proactive calling, the role identifies client needs and recommends tailored solutions. The Personal Banker attracts new clients and develops existing relationships around clients’ financial goals, helping them build confidence in their finances. This is a client-first, sales-driven role that requires self-motivation, competitiveness, effective teamwork, and polished, confident communication.

The role includes opening personal and business accounts and related banking products, developing partnerships with branch colleagues and other lines of business, supporting branch operations and teller transactions as needed, and following operational, risk, security, audit, and documentation requirements. The employee participates in branch huddles and debriefs and works Saturdays as directed by management. The position is branch-based and requires routinely and frequently operating a motor vehicle with a valid driver’s license.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 1 year of experience developing customer relationships, achieving sales goals, and building referral sources.
• Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Foundational knowledge of client sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
• Demonstrated experience influencing business partners and leveraging centers of influence.
• Working knowledge of PCs, MS Windows, and Microsoft Office products such as Word and Excel.
• Working knowledge of digital technology, including mobile devices, apps, and web browsing, and ability to educate clients on Key’s digital platforms and capabilities.
• Knowledge of client accounts and banking business, with sound judgment regarding clients and transactions.
• Ability to attain sales and referral goals through appointments and quality conversations, using lead lists, walk-ins, and professional contacts.
• Strong work ethic, integrity, and time-management skills.
• Ability to build and nurture client relationships, identify prospective clients, understand needs, and develop strategies to convert and retain clients.
• Ability to provide attentive client service and resolve issues promptly.
• Ability to evaluate financial information, understand clients’ financial health, identify opportunities, and recommend strategies.
• Ability to understand and manage risks associated with banking operations and client transactions.
• Strong verbal and non-verbal communication skills.
• Ability to handle cash transactions accurately and efficiently.
• Ability to routinely and frequently operate a motor vehicle with a valid driver’s license.

Nice To Haves

• Bachelor’s degree.
• Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions.
• Notary license.

Responsibilities

• Provide a strong client experience by being present and attentive with clients and teammates.
• Identify financial wellness opportunities in in-person and phone conversations and make customized recommendations.
• Meet individual activity, behavior, sales, and outcome goals.
• Open personal and business accounts and products, including checking, deposit products, home equity, unsecured lending, and certificates of deposit.
• Build partnerships with branch teammates and other lines of business to acquire clients and deepen existing relationships.
• Manage internal and external centers of influence.
• Follow operational, risk, security, and audit procedures and policies, including documenting client interactions appropriately.
• Support branch operations, including assisting with client transactions on the Teller line as needed.
• Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Perform other duties as assigned and comply with KeyBank policies and procedures.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED