Personal Banker

PNC•Rutherfordton, NC

9d•Onsite

About The Position

As a Personal Banker in PNC’s Retail Banking organization, based in Rutherfordton, North Carolina, you acquire and deepen the branch customer base through proactive sales and service. You identify opportunities to improve customers’ financial wellbeing, collaborate with ecosystem partners to grow customers’ share of wallet, and position PNC solutions to increase revenue and loyalty. The role uses outbound calls, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement to build customer relationships. You deliver a full PNC conversation during each interaction, identify suitable solutions, and educate customers on ways to manage financial transactions using available technology, tools, and resources. You also apply product and procedural knowledge to resolve customer problems, follow policies and procedures to manage risk, and participate in accurate and efficient branch operations. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. Candidates considered for the role are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
Demonstrate customer focus by making customer needs and satisfaction primary considerations and using that understanding to create customized solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.
No required certifications.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and recommend appropriate PNC solutions.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customer share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Adhere to policies and procedures, exercise sound judgment within established limits, and identify and avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility.
Dental and vision options, depending on eligibility.
Employee and spouse/child life insurance, depending on eligibility.
Short- and long-term disability protection, depending on eligibility.
401(k) with PNC match, pension, and stock purchase plans, depending on eligibility.
Dependent care reimbursement account and back-up child/elder care, depending on eligibility.
Adoption, surrogacy, and doula reimbursement, depending on eligibility.
Educational assistance, including select programs fully paid, depending on eligibility.
Wellness program with financial incentives, depending on eligibility.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and eligibility.