Personal Banker

PNC Bank•Philadelphia, PA

10d•Onsite

About The Position

The Personal Banker works within PNC's Retail organization at the 1600 Market St. Branch in Philadelphia, Pennsylvania. The role acquires and deepens branch customer relationships through proactive sales and service, identifying opportunities to improve customers' financial wellbeing and positioning PNC solutions to support revenue and loyalty. The position is based in an in-office environment; candidates are encouraged to confirm workplace expectations with the recruiter and hiring manager. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The role delivers a full PNC conversation during customer interactions, uses internal and outbound sales activities, and collaborates with ecosystem partners and community Centers of Influence to acquire, expand, and retain relationships. It also supports customer use of financial transaction technology and resources, resolves customer problems, manages risk in accordance with policies and procedures, and contributes to efficient and accurate daily branch operations.

Requirements

Typically requires an associate degree or equivalent and related experience or product knowledge; in lieu of a degree, a comparable combination of education, job-specific certifications, and experience may be considered.
Typically requires 3 or more years of experience.
Demonstrate customer focus and the ability to create customized customer solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Nice To Haves

Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and manage their customer experience.
Collaborate with ecosystem partners to grow customers' share of wallet.
Position PNC solutions to drive revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Adhere to policies and procedures, exercise sound judgment within established limits, and identify and avoid potential losses.
Participate in daily branch operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature.
Dental and vision coverage options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.