Personal Banker

Columbia Bank•Tillamook, OR

7d•$19 - $23•Onsite

About The Position

The Personal Banker delivers exceptional client experiences in accordance with the bank’s Breakthrough Client Experience Standards. The role builds new client relationships and expands existing ones by identifying financial needs, recommending suitable products and services, and referring clients to appropriate business partners. It also includes identifying and originating consumer lending opportunities. The Personal Banker provides timely service and problem resolution, opens consumer and business accounts, and supports branch goals for product and service referrals. The role contributes to the branch team by assisting Client Service Specialists and covering teller functions, including cash transactions, when needed. The position is fully onsite at the posted location in Tillamook, Oregon.

Requirements

High school diploma or GED.
Basic knowledge of consumer banking and business products and services.
Ability to actively develop consumer lending skills.
Ability to handle cash accurately, balance accounts and drawers, and perform accurate calculations.
Ability to expand client relationships, create new relationships, and deepen existing relationships using a personal and business bio and rapport with customers.

Nice To Haves

One year of teller or other banking experience.
Ability to obtain a Nationwide Multistate Licensing and Registry (NMLS) registration.

Responsibilities

Provide excellent client service through prompt acknowledgement, needs identification, appropriate product and service offers, and timely responses to inquiries.
Engage clients and prospects in client financial reviews and business financial reviews to provide solutions and identify additional needs.
Make recommendations and follow through on commitments to clients.
Maintain direct contact with internal and external clients, providing proactive solutions and resolving problems in alignment with Breakthrough Client Service Standards.
Open consumer and business accounts for new and existing clients.
Support Client Service Specialists and the team environment, including filling in on teller functions and cash transactions when needed.
Identify and refer clients to appropriate internal business partners for a range of bank products and services.
Resolve client issues and requests with strong follow-through.
Build familiarity with business, consumer, and trust entities.
Identify and originate consumer lending opportunities.

Benefits

Medical, dental, and vision plans
401(k) retirement savings plan with employer match for qualifying associate contributions
Employee assistance program
Life insurance
Disability insurance
Tuition assistance
Mental health resources
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Online discount marketplace
Paid vacation
Paid sick days
Paid volunteer days
Paid holidays
Competitive incentive plan
Professional development programs
Career growth opportunities