Personal Banker

Commerce Bank•Kansas City, MO

21d•Onsite

About The Position

Commerce Bank is seeking a Personal Banker for its Gladstone location. Personal Bankers serve as ambassadors of the Commerce Bank brand, developing lasting relationships with customers, coworkers, and other areas of the business. The role focuses on understanding each customer’s financial needs and recommending solutions that support their financial health. The position includes training and resources for success, opportunities for career growth, and eligibility to earn additional compensation through quarterly performance-based incentives. The position may be filled as a Personal Banker I or Personal Banker II, depending on experience and education. The work schedule is Monday through Friday, 8:00 AM–5:30 PM, and Saturday, 8:45 AM–12:00 PM. The hourly compensation range is $20.55–$25.05, based on relevant experience, skills, and competencies. The selected candidate must be eligible to work in the United States without sponsorship now or in the future. Federal regulations require an investigatory consumer report that discloses credit history; candidates considered for the position will be asked to authorize the report.

Requirements

High school diploma or an equivalent combination of education and experience.
At least 1 year of sales or customer service experience.
Strong sales skills and the ability to connect with customers in person and over the phone while providing an excellent customer experience.
Ability to meet personal and branch sales and customer service expectations.
Motivated, organized self-starter with strong attention to detail and the ability to manage multiple priorities.
Excellent written, verbal, and interpersonal communication skills, and the ability to work as a team player.
Ability to adapt to varied situations with an optimistic outlook aligned with Commerce Bank’s culture and Core Values.
Proficiency with Microsoft Word, Excel, and Outlook.
Must be eligible to work in the United States without sponsorship now or in the future.
Candidates considered for the position must authorize an investigatory consumer report disclosing credit history.

Nice To Haves

Experience working in an environment with individual and team sales goals.

Responsibilities

Interact with customers in person and over the phone to understand and meet their financial needs through needs-based conversations and sales fulfillment.
Listen to customers, understand their needs, and recommend appropriate products and services to help achieve individual and team sales and service goals.
Educate customers about retail products and digital solutions that enhance the customer experience and support sales goals.
Complete financial transactions accurately and efficiently while complying with policies, procedures, and regulatory requirements.
Identify complex financial needs and refer customers to bank specialists when appropriate.
Perform other duties as assigned.