Bilingual Preferred Personal Banker Supervisor, Memphis-Fulton

Dollar Bank•Memphis, TN

3d•Onsite

About The Position

The Personal Banker Supervisor delivers exceptional customer service and strengthens customer relationships through meaningful interactions that identify customer needs and guide recommendations for banking products and services, including checking and savings accounts, credit cards, loans, and digital banking solutions. The role includes a comprehensive retail training program to develop consultative sales skills and leadership training in branch operations, including branch opening and closing procedures and business decision-making that prioritizes customer satisfaction and operational efficiency. The supervisor supports branches with evening and Saturday hours. The listed branch is open Monday through Thursday from 9:00 a.m. to 5:00 p.m., Friday from 9:00 a.m. to 6:00 p.m., and Saturday from 9:00 a.m. to 1:00 p.m. Travel may be required for training. Candidates under consideration may be subject to additional background checks required by the Office of the Comptroller of the Currency.

Requirements

High school diploma or GED.
A college degree or at least one year of demonstrated ability to deliver outstanding customer service while achieving sales goals.
Leadership, supervision, or mentorship experience.
Ability to travel as needed for training.
Ability to multitask and shift quickly between transactions.
Arithmetic skills to count money accurately.
Computer literacy to access account information and process transactions.
Professional conduct, appearance, integrity, and ethics.

Nice To Haves

Bilingual ability is preferred.

Responsibilities

Build customer relationships using a sales and service approach, offering products and services suited to customer needs.
Develop new customer relationships by greeting branch customers, scheduling appointments with leads, and making outbound calls.
Perform teller functions as needed by the branch and maintain an acceptable balancing record while processing transactions accurately and efficiently.
Shift quickly between transactions while multitasking.
Make balanced decisions in transactions that prioritize risk management, profitability, and customer satisfaction.
Count money accurately and use computers to access account information and process transactions.
Attend required classes to develop thorough knowledge of bank products and guidelines.
Maintain a professional appearance and conduct, and uphold professional integrity and ethics.
Act as a risk manager by understanding, reporting, responding to, managing, and monitoring daily business risks as required by the bank’s risk management program.
Comply with regulatory laws and company procedures.