Personal Banker Sr
About The Position
As a Branch Banker Sr within PNC's Retail Banking organization, the employee is based in Chicago, Illinois, and works in an in-office environment. The role acquires and deepens the branch customer base through proactive sales and service, manages the customer experience, and identifies opportunities to improve customers' financial wellbeing. It collaborates with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships and grow customers' share of wallet. The banker serves as a PNC ambassador, positions PNC solutions to drive revenue and loyalty, and leads by example in proactive sales conversations across customer interactions. The position requires expert knowledge of complex financial products, services, and solutions, as well as effective risk management and participation in branch operations. The role requires an associate degree or equivalent and typically 4 or more years of related business or functional experience. A comparable combination of education, job-specific certifications, and experience—including military service—may be considered in lieu of a degree. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks under Consumer Financial Protection Bureau regulations. The position is incentive eligible, with payment based on company, business, and/or individual performance. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.
Requirements
- Associate degree or equivalent; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
- Typically 4 or more years of related business or functional experience.
- Ability to serve as a Notary Public in the applicable state.
- Demonstrated customer focus and ability to create customized customer solutions.
- Ability to assess and manage risks in alignment with PNC's Enterprise Risk Management Framework.
Nice To Haves
- Accountability
- Banking knowledge
- Client loyalty
- Customer experience (CX)
- Customer service
- Identifying opportunities
- Leveraging technology
- Proactive sales
- Knowledge of banking products
- Digital awareness
- Effective communications
- Managing multiple priorities
- Matrix management
- Problem solving
- Prospecting
- Retail lending
- Selling
- Understanding customer needs
Responsibilities
- Acquire and deepen the branch customer base through proactive sales and service activities.
- Manage the customer experience and identify opportunities to improve customers' financial wellbeing.
- Collaborate with ecosystem partners to grow customers' share of wallet.
- Act as a PNC ambassador by positioning PNC solutions to drive new revenue and customer loyalty.
- Lead proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
- Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
- Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
- Perform lobby engagement activities to connect with customers and position financial products to meet their needs.
- Educate customers on options for managing financial transactions using technology, tools, and resources.
- Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
- Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
- Participate in branch daily operations and ensure they are completed efficiently and accurately.
Benefits
- Medical and prescription drug coverage, with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plans
- Dependent care reimbursement account
- Back-up child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select fully paid programs
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
