Personal Banker Sr

PNC•Lakeview, IL

21d•$58,500 - $97,500•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience in an inclusive workplace. This Senior Branch Banker role is part of PNC’s Retail Banking organization and is based in Chicago, Illinois. PNC describes itself as an in-office company and encourages candidates to confirm workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The role acquires and deepens branch customer relationships through proactive sales and service activities. It identifies ways to improve customers’ financial wellbeing, collaborates with ecosystem partners to expand customers’ use of PNC services, and represents PNC by positioning solutions that generate revenue and customer loyalty. The banker leads by example in sales conversations, customer engagement, service delivery, and relationship development, and applies knowledge of complex financial products and procedures to meet customer needs and resolve problems. The position also participates in branch operations, completes them efficiently and accurately, and manages risk by following policies and procedures, using sound judgment within established limits, and identifying potential losses. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks under Consumer Financial Protection Bureau regulations. The role is incentive eligible, with payment based on company, business, and/or individual performance.

Requirements

Typically requires an associate degree or equivalent, plus related experience or product knowledge.
Typically requires 4 or more years of related business or functional experience.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Must be able to serve as a Notary Public in the applicable state.
Candidates may be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and recommend suitable PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during client interactions to identify appropriate solutions.
Build customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Engage with customers in the lobby and position financial products to meet their needs.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and effectively solve customer problems.
Adhere to policies and procedures, exercise sound judgment within established limits, and identify and avoid potential losses.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.