Personal Banker Sr
About The Position
As a Branch Banker Sr in PNC's Retail Banking organization, based in Palos Hills, Illinois, you acquire and deepen the branch customer base through proactive sales and service. You identify opportunities to improve customers’ financial wellbeing, collaborate with ecosystem partners to expand customers’ share of wallet, and represent PNC by positioning its solutions to increase revenue and customer loyalty. This is an in-office role. You lead proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. You deliver a full PNC conversation during each client interaction, identify appropriate solutions, and use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships. You provide a differentiated customer experience, demonstrate expert knowledge of complex financial products and services, and educate customers about ways to manage financial transactions using technology, tools, and resources. You apply product and procedural knowledge to identify and resolve customer problems, manage risk by following policies and procedures and exercising sound judgment, and participate in efficient and accurate branch operations. The position requires the ability to serve as a Notary Public in the applicable state. Candidates are subject to additional background checks under Consumer Financial Protection Bureau regulations.
Requirements
- Typically requires 4 or more years of related business or functional experience.
- Typically requires an associate degree or equivalent, together with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience (including military service) may be considered instead of a degree.
- Ability to serve as a Notary Public in the applicable state.
- Demonstrated knowledge, skills, and abilities appropriate to the role, including customer focus and risk management.
Nice To Haves
- Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
- Relevant competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.
Responsibilities
- Acquire and deepen the branch customer base through proactive sales and service activities.
- Identify opportunities to improve customers’ financial wellbeing and recommend appropriate PNC solutions.
- Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
- Lead proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
- Deliver a full PNC conversation with every client interaction and position relevant financial products and services.
- Build customer loyalty and grow customers’ share of wallet through a differentiated experience.
- Educate customers on financial transaction options using technology, tools, and resources.
- Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
- Follow policies and procedures, manage risk, exercise sound judgment, and help prevent losses.
- Participate in branch daily operations and ensure they are completed efficiently and accurately.
Benefits
- Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
- Dental and vision options.
- Employee and spouse/child life insurance.
- Short- and long-term disability protection.
- 401(k) with PNC match, pension, and stock purchase plans.
- Dependent care reimbursement account and back-up child or elder care.
- Adoption, surrogacy, and doula reimbursement.
- Educational assistance, including select fully paid programs.
- Wellness program with financial incentives.
- Maternity and/or parental leave, depending on eligibility.
- Up to 11 paid holidays each year, depending on eligibility.
- 9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
- 15 to 25 vacation days each year, depending on career level and eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
