Personal Banker II

Frost•Granbury, TX

27d

About The Position

As a Personal Banker II at Frost, you are a first point of contact for many customers and set the standard for their banking experience. You manage customer relationships and deliver personalized service grounded in trust, integrity, and empathy. The role involves educating customers about Frost products and services, helping them identify suitable solutions, providing banking transactions, and supporting sales, onboarding, risk management, and loss-prevention efforts.

Requirements

Availability Monday through Friday, 7:45 a.m. to 6:15 p.m., with rotating Saturdays from 8:45 a.m. to 1:15 p.m.
Excellent written and verbal communication skills.
Organizational skills.
Proficiency in Microsoft computer applications.

Nice To Haves

Bachelor's degree.

Responsibilities

Manage an assigned customer portfolio, focusing on customer acquisition, expansion, and retention.
Maintain proficiency in Frost products, particularly deposit and loan products, to educate customers effectively.
Provide transactional services as needed, including accepting deposits and payments and cashing checks.
Meet assigned deposit and loan product sales goals by discussing customers’ financial needs and presenting appropriate Frost solutions.
Educate and advise customers about products and services.
Work effectively and amicably with Frost bankers and customers.
Make outbound customer calls for service, sales, and onboarding efforts.
Keep abreast of current product, technology, and industry trends.
Manage risk and actively practice loss prevention.
Ensure customer service is prompt, efficient, accurate, and courteous.
Act with Integrity, Caring, and Excellence to achieve all-win outcomes.