Personal Banker II

Fifth Third Bank • Plymouth, MI

1d • Onsite

About The Position

The Personal Banker II provides an exceptional customer experience by building and maintaining long-lasting relationships with existing and prospective customers. The role helps customers understand and address their financial needs by offering solutions across the customer lifecycle through a consultative sales and service process.

The banker is accountable for managing risk, following policies and procedures, raising concerns, and acting in the best interests of customers and colleagues. The role identifies, assesses, manages, monitors, and reports risks while operating within the Bank’s risk appetite. The position is based in a normal office environment and involves extended viewing of computer screens and periodic travel within the Bancorp footprint for meetings or training.

The position offers a base salary determined by factors such as relevant skills, experience, education, and geographic location, and is eligible to participate in an incentive compensation plan. Fifth Third describes its benefits programs as supporting employees’ physical, financial, emotional, and social well-being.

Requirements

• High school diploma or GED and one year of customer service experience, or a college degree, or equivalent military experience.
• Experience in a sales environment.
• Ability to develop comfort with both acquiring new households and deepening customer relationships.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Ability to analyze credit and financial information.
• Business acumen.
• Ability to make sound decisions.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) at the time of employment.

Nice To Haves

• Experience in the financial industry.

Responsibilities

• Cultivate, maintain, and enhance relationships in an assigned book of business through proactive outreach in person, by phone, or through other appropriate channels.
• Use a consultative approach with current and prospective customers to identify their needs and tailor recommendations, solutions, and advice.
• Maintain working knowledge of the products, services, and processes offered.
• Collaborate with internal partners to meet customer needs and resolve problems.
• Analyze customer credit data and related financial information to ensure customers are offered solutions aligned with their needs.
• Provide customer support that reinforces the value of current and new technology.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies, modeling expected ethical behavior.
• Identify, assess, manage, monitor, and report risks while following policies and procedures.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs supporting employees’ physical, financial, emotional, and social well-being.
• Eligibility to participate in an incentive compensation plan, with payments based on company, line of business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED