Personal Banker I (Full Time) - Runaway Bay

PROSPERITY BANK•Runaway Bay, TX

10h

About The Position

The Personal Banker I performs a broad range of financial services, including opening and closing accounts, renewing time deposit accounts, and helping clients with account inquiries, maintenance, and problem resolution. The role presents and explains bank products and services, identifies client needs and sales opportunities, generates additional business, and works toward sales production goals. The position also coordinates with banking center personnel and management, supports Treasury Management with client accounts and services, reviews account data for accuracy, and completes required reporting and records. The job has no supervisory responsibilities.

Requirements

High school graduate or equivalent.
Good understanding of financial services and products.
Zero to 3 years of new account experience.
Complete the Personal Banker Mentor Program or Personal Banker Learning Plan.
Complete the Teller Learning Plan, if applicable.
Understand the Caller Identification Process and secure code; training is offered by the Training Department.
Complete BPM Training I, II, III, and IV.
Understand when to use DocuSign and complete training on DocuSign forms and templates.
Ability to open consumer and commercial checking and savings accounts, issue debit cards, and complete customer file maintenance.
Ability to clear DDA and denial exceptions, and missing signature card items, in a timely manner.
Ability to input debit card disputes, offer and cross-sell bank products, process check orders, and handle domestic wire transfers following applicable training.
Ability to identify fraud situations and complete Risk Management I, II, and III.
Ability to assist on the teller line, if applicable, close accounts, handle service charge waivers requiring approval, and use online banking.
Excellent communication and public relations skills.
Professional appearance and attitude.
Ability to operate related computer applications and business equipment, including a 10-key and telephone.
Solid math and bookkeeping abilities.
Ability to perform sedentary work, sit most of the time, and exert up to 10 to 25 pounds of force occasionally.
Ability to communicate detailed information, hear ordinary conversations, perform fine finger movements and repetitive hand, wrist, or finger motions, and use average visual acuity.
Ability to follow detailed but uncomplicated instructions, address problems involving a few variables, perform basic math, and read, write, and communicate effectively.

Nice To Haves

Bilingual Spanish speaking is preferred.

Responsibilities

Open, close, renew, and maintain checking, savings, time deposit, and individual retirement accounts; assist with safe deposit boxes, savings bonds, credit cards, and basic consumer loans.
Answer client questions, resolve problems, collect relevant information, and secure answers.
Profile clients and use lead lists and other strategies to identify sales opportunities and generate additional business.
Process new accounts and requested maintenance to existing accounts, including name, address, and product changes.
Protect the privacy of customer account information and maintain the Bank’s professional reputation.
Coordinate with area personnel and management, assist staff as needed, and keep the Banking Center Manager informed of activities and significant issues.
Complete reports and records accurately and promptly; organize daily logs and month-end records for review.
Attend meetings and training that may occur on weekdays, evenings, or Saturdays.
Oversee annual year-end reporting and banking-center projects such as key box or safe deposit box key audits.
Review new accounts and data entry for accuracy as needed, and support Treasury Management with client accounts and services.
Actively sell Bank products and services and meet sales production goals.
Perform related clerical duties, keep work areas clean and secure, and perform other assigned duties.