Personal Banker I (Full Time) - Gun Barrel

PROSPERITY BANK•Gun Barrel City, TX

17h

About The Position

The Personal Banker I performs a broad range of financial services, including opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, maintenance, and problem resolution. The role explains the Bank’s products and services and helps clients meet their financial needs, while identifying opportunities to sell products and generate referrals. The position also works with the Teller Supervisor to develop, train, and motivate lobby associates in customer service and cross-selling. It requires knowledge of deposit and loan products and services and responsibility for meeting sales production goals. The role maintains client relationships and account privacy; processes new accounts and account changes; supports Treasury Management with client accounts and services; reviews new-account data entry; and ensures that daily logs, reports, and records are accurate and organized. It may oversee annual year-end reporting and banking-center projects, such as key box or safe deposit box key audits. The Personal Banker I coordinates with area staff and management, may assist on the teller line if applicable, performs related clerical work, and helps keep work areas clean, secure, and maintained. Other duties may be assigned.

Requirements

High school graduate or equivalent.
Zero to 3 years of new account experience.
Complete the Personal Banker Mentor Program or Personal Banker Learning Plan; complete Teller Learning Plan if applicable.
Understand the Caller Identification Process and secure code; training is offered by the Training Department.
Complete BPM Training I, II, III, and IV.
Understand when to use DocuSign and complete training on DocuSign forms and templates.
Be able to open consumer checking and savings accounts and commercial checking and savings accounts.
Be able to issue debit cards, complete requested customer file maintenance, clear DDA exceptions promptly, and input debit card disputes.
Be able to offer bank products and cross-sell, process check orders, and perform domestic wire transfers following applicable training.
Be able to clear denial exceptions and missing signature card exceptions promptly, identify fraud situations, assist with account closures, and handle service charge waiver requests requiring approval and weekly reporting.
Understand online banking.
Excellent communication and public relations skills.
Professional appearance and attitude.
Ability to operate related computer applications and business equipment, including 10-key and telephone.
Solid math and bookkeeping abilities.
Ability to apply common sense to detailed but uninvolved instructions and address problems involving a few variables.
Ability to perform basic math, use decimals to compute ratios and percentages, and draw and interpret graphs.
Ability to read and write complex sentences with proper punctuation and communicate using normal word order, present and past tenses, and good vocabulary.
Ability to hear average conversations, use fingers for small movements, perform repetitive wrist, hand, or finger movements, and have average visual acuity for documents or machinery.
Sedentary work involving sitting most of the time and occasionally exerting 10 to 25 pounds of force.

Responsibilities

Open, close, renew, and maintain checking, savings, time deposit, and individual retirement accounts; assist with safe deposit boxes, savings bonds, credit cards, and basic consumer loans.
Answer client questions and resolve problems by listening, gathering information, and finding answers.
Profile clients, use lead lists and other strategies to generate business, identify sales and referral opportunities, and meet sales production goals.
Explain and actively sell Bank products and services to clients in support of their financial needs.
Establish and maintain professional business relationships with clients; respond to requests courteously and promptly while protecting account privacy.
Process new client accounts and changes to existing accounts, including name, address, product, and other account maintenance changes.
Coordinate and maintain effective working relationships with area personnel and management; assist area personnel as needed and keep the Banking Center Manager informed of activities and significant problems.
Complete reports and records accurately and promptly, including daily logs, and organize logs at month-end for review.
Oversee annual year-end reporting and banking-center special projects, such as key box or safe deposit box key audits.
Review new-account information and data entry as needed to ensure accuracy.
Support Treasury Management with client accounts and services.
Attend meetings and training classes, which may occur on weekdays, evenings, or Saturdays.
Perform related clerical duties and keep work areas clean, secure, and well maintained.
Assist on the teller line if applicable.
Perform other related duties as assigned.