Personal Banker Associate II

Fifth Third Bank • Huntington, WV

1d

About The Position

The Personal Banker Associate II provides an exceptional customer experience by building and maintaining long-lasting relationships with existing and prospective customers. Using a consultative sales and service process, the banker helps customers understand and address their financial needs and provides solutions across the customer lifecycle. The role is accountable for managing risk, following policies and procedures, and acting in ways that support positive experiences for customers and colleagues.

The position is based in a normal office environment in Barboursville, West Virginia. It involves extended viewing of computer screens and periodic travel within the Bancorp footprint for meetings and/or training. Fifth Third describes its total rewards as including comprehensive benefits and differentiated compensation, with individual salaries varying according to role, skills, experience, education, and geographic location.

Requirements

• High school diploma or GED and one year of customer service experience, or a college degree or equivalent military experience.
• Experience in a sales environment.
• Ability to develop comfort with both acquiring new households and deepening customer relationships.
• Ability to represent Fifth Third Bank professionally in verbal and written communication.
• Ability to analyze credit and financial information.
• Business acumen.
• Ability to make sound decisions.
• SAFE Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Nice To Haves

• Experience in the financial industry.

Responsibilities

• Cultivate, maintain, and enhance relationships in an assigned book of business through proactive outreach in person, by phone, or through other appropriate channels.
• Use a consultative approach to identify current or prospective customers’ needs and tailor recommendations, solutions, and advice.
• Maintain working knowledge of the products, services, and processes offered.
• Collaborate with internal partners to meet customer needs and resolve problems.
• Analyze customer credit data and related financial information to ensure customers receive solutions aligned with their needs.
• Provide customer support that reinforces the value of current and new technology.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies, modeling expected ethical behavior.
• Identify, assess, manage, monitor, and report risks while operating within the Bank’s risk appetite.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED