1484 - Person In Charge
About The Position
The Person In Charge (PIC) provides friendly, courteous, and helpful customer service and directs store operations in the absence of the Store Manager and First and Second Assistant Managers. In that capacity, the PIC has authority to make necessary operating decisions to support profitability, efficiency, and superior customer service, and supervises store employees. The role also performs Cashier-Checker duties and may work in various store departments. The PIC handles customer concerns and emergencies, monitors the sales floor and product replenishment, supports cashiers and customers, and performs checkout, bagging, office, and other store tasks. The position is performed almost entirely inside the store. Physical work includes prolonged standing, frequent walking, repetitive handling and grasping, and lifting, carrying, pushing, and pulling items at the listed weights.
Requirements
- Ability to follow company customer service procedures.
- Demonstrated prior customer service skills or related experience.
- Ability to interact with customers and co-workers.
- Ability to understand and follow instructions.
- Knowledge of all positions within the store.
- Ability to work independently.
Nice To Haves
- Prior experience as a clerk or manager.
Responsibilities
- Provide customer service according to company procedures and policy.
- Handle emergencies, customer complaints, and employee or customer accidents appropriately.
- Supervise store personnel during the absence of the Store Director or Assistant Store Director.
- Maintain familiarity with company policies and procedures.
- Supervise the sales floor to monitor customer service and product replenishment.
- Replace stock in displays surrounding the checkout area.
- Help maintain a clean and safe work environment.
- Assist cashiers with computer, register, and scanner problems.
- Perform basic office functions to assist customers and personnel.
- Operate an electronically scanning cash register, total customer bills, receive payments, and provide correct change.
- Bag groceries and lift bags into grocery carts; offer carryout assistance and perform carryout when a Courtesy Clerk is unavailable.
- May complete the end-of-day office function.
- May count out-of-stock products and count tills when other cashier-checkers leave.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Sick pay accrued based on hours worked
- PTO/Vacation pay accrued based on hours worked
- Paid holidays (7–9 days annually, depending on applicable terms)
- Bereavement pay
- Retirement benefits, including pension and/or 401(k) eligibility
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
