1484 - Person In Charge

Albertsons • Everett, WA

6d • Onsite

About The Position

The Person In Charge (PIC) provides friendly, courteous, and helpful customer service and helps ensure strong customer service throughout the store. In the absence of the Store Manager and First and Second Assistant Managers, the PIC is in charge of the store and has analogous authority to make decisions needed to operate it efficiently, profitably, and with superior customer service. When in charge—generally at night—the PIC supervises store employees and may work in various departments. The PIC also performs Cashier-Checker duties, including operating a scanning register, taking payment, making change, bagging groceries, and helping customers with carry-out when a Courtesy Clerk is unavailable. The role may involve basic office functions and closing-of-day tasks.

The job is performed primarily inside the store. It involves prolonged standing, frequent walking, repetitive handling and grasping, and lifting, carrying, pushing, and pulling items of varying weights. The PIC uses store equipment and may use a step stool when stocking or facing products on high shelves. The position is safety-sensitive and requires compliance with company policies and applicable laws. Permits or licenses vary by store location and state or county requirements.

Requirements

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to understand and follow instructions.
• Knowledge of all positions within the store.
• Ability to work independently.
• Ability to meet the physical demands described, including prolonged standing and lifting, carrying, pushing, and pulling items.
• Comply with company, division, and store policies and applicable laws.

Nice To Haves

• Prior experience as a clerk or manager.

Responsibilities

• Provide customer service in accordance with employer procedures and company policy.
• Take charge of the store and make necessary operating decisions when the Store Manager and First and Second Assistant Managers are absent.
• Supervise store personnel when in charge, including all store employees in the absence of the Store Director or Assistant Store Director.
• Handle emergencies, customer complaints, and employee or customer accidents appropriately.
• Maintain familiarity with company policies and procedures.
• Supervise the sales floor to monitor customer service and product replenishment.
• Replace stock in displays surrounding the checkout area.
• Help maintain a clean and safe work environment.
• Assist cashiers with computer, register, and scanner problems.
• Perform basic office functions to assist customers and personnel.
• Operate an electronically scanning cash register, receive payment, and count back correct change.
• Bag groceries and lift bags into grocery carts.
• Offer carry-out assistance and perform carry-out when a Courtesy Clerk is unavailable.
• Complete the close-of-day function in the office when assigned.
• Count out-of-stock product when assigned.
• Count tills when other cashier-checkers leave.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Sick pay accrued based on hours worked
• PTO/Vacation pay accrued based on hours worked
• Nine paid holidays annually
• Bereavement pay
• Retirement benefits, including pension and/or 401(k) eligibility, depending on eligibility terms

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed