Person In Charge Pullman WA

Albertsons • Pullman, WA

2d • Onsite

About The Position

The Person In Charge (PIC) provides friendly, courteous, and helpful customer service and helps ensure strong service throughout the store. In the absence of the Store Manager and First and Second Assistant Managers, the PIC takes charge of store operations and may make decisions needed to support profitability, efficiency, and customer service. The PIC generally performs this role at night, supervises store employees while in charge, and also performs Cashier-Checker duties. The position may require working in multiple store departments.

The job is performed primarily inside the store, with rare outdoor work. It involves frequent standing and walking, repetitive handling and grasping, and lifting, carrying, pushing, and pulling items of varying weights. The PIC uses store equipment and tools to serve customers, operate registers, move products, and maintain the work area. This is a safety-sensitive position.

Requirements

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to understand and follow instructions.
• Knowledge of all positions within the store.
• Ability to work independently.
• Required permits or licenses vary by store location and state or county requirements.

Nice To Haves

• Prior experience as a clerk or manager.

Responsibilities

• Provide customer service according to employer procedures and company policy.
• Handle emergencies, customer complaints, and employee or customer accidents appropriately.
• Supervise store personnel when the Store Manager and Assistant Store Managers are absent.
• Maintain familiarity with company policies and procedures.
• Monitor the sales floor for customer service and product replenishment.
• Replace stock in displays near the checkout area.
• Help maintain a clean and safe store environment.
• Assist cashiers with computer, register, and scanner problems.
• Perform basic office functions to assist customers and personnel.
• Operate an electronically scanning cash register, total purchases, receive payment, and provide correct change.
• Bag groceries and lift bags into customers’ carts.
• Offer carry-out assistance and perform carry-out duties when a Courtesy Clerk is unavailable.
• Complete end-of-day office functions when required.
• Count out-of-stock products when required.
• Count tills when other cashier-checkers leave.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Sick pay accrued based on hours worked
• PTO or vacation pay accrued based on hours worked
• Nine paid holidays annually
• Bereavement pay
• Retirement benefits, including pension and/or 401(k) eligibility, depending on service, hours worked, and applicable collective bargaining agreement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed