Person In Charge Spokane Valley WA.
About The Position
The Person In Charge (PIC) is a primary contact for customers and provides friendly, courteous, and helpful service. When the Store Manager and First and Second Assistant Managers are absent, the PIC is in charge of the store and has analogous authority to make decisions needed to operate it efficiently, profitably, and with superior customer service. When in charge—generally at night—the PIC supervises store employees. The PIC also performs Cashier-Checker duties and may be required to work in various store departments. The role includes responding to emergencies, complaints, and accidents; monitoring customer service and product replenishment; assisting with cashier and equipment issues; performing basic office functions; and operating a checkout register. The PIC may also perform end-of-day office tasks, count out-of-stock products, and count tills. The position is safety-sensitive and requires complying with company policies and applicable laws. The work is performed inside the store, with rare outdoor work.
Requirements
- Ability to follow company customer-service procedures.
- Demonstrated prior customer-service skills or related experience.
- Ability to interact with customers and coworkers.
- Ability to understand and follow instructions.
- Knowledge of all positions within the store.
- Ability to work independently.
- Ability to perform the physical duties described, including lifting, carrying, pushing and pulling, standing, walking, reaching, and repetitive handling and grasping.
Nice To Haves
- Prior experience as a clerk or manager.
Responsibilities
- Provide customer service according to employer procedures and company policy.
- Handle emergencies, customer complaints, and employee or customer accidents appropriately, and supervise store personnel when in charge.
- Maintain familiarity with company policies and procedures.
- Supervise the sales floor and monitor customer service and product replenishment.
- Replace stock in displays surrounding the checkout area.
- Help maintain a clean and safe store work environment.
- Assist other cashiers with computer, register, and scanner problems.
- Perform basic office functions to assist customers and personnel.
- Operate an electronically scanning cash register to total customers’ purchases.
- Receive customer payments and count back correct change.
- Bag groceries and lift bags into grocery carts; offer carry-out assistance and perform it when a Courtesy Clerk is unavailable.
- Complete the close-of-day function in the office when assigned.
- Count out-of-stock products when assigned.
- Count tills when other cashier-checkers leave.
- Perform other duties as assigned.
- Work in various store departments as required.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Sick pay accrued based on hours worked
- PTO or vacation pay accrued based on hours worked
- Paid holidays
- Bereavement pay
- Retirement benefits, including pension and/or 401(k) eligibility
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
