Person In Charge Pullman WA
About The Position
The Person In Charge (PIC) provides friendly, courteous, and helpful customer service and directs store operations when store management is absent. During the absence of the Store Manager and First and Second Assistant Managers, the PIC has analogous authority to make necessary decisions to operate the store efficiently, profitably, and with superior customer service. When in charge, generally at night, the PIC supervises store employees and handles customer and operational issues. The role also performs Cashier-Checker duties and may work in multiple store departments. The PIC may be responsible for emergencies, complaints, accidents, employee supervision, checkout operations, basic office functions, and maintaining a clean and safe store. Duties and requirements may vary by store. The position is safety-sensitive and may require permits or licenses depending on local requirements.
Requirements
- Ability to follow company customer-service procedures.
- Demonstrated prior customer-service skills or related experience.
- Ability to interact with customers and co-workers.
- Ability to understand and follow instructions.
- Knowledge of all positions within the store.
- Ability to work independently.
Nice To Haves
- Prior experience as a clerk or manager.
Responsibilities
- Provide customer service according to company procedures and policy.
- Handle emergencies, customer complaints, and employee or customer accidents; supervise store personnel when store management is absent.
- Maintain familiarity with company policies and procedures.
- Supervise the sales floor to monitor customer service and product replenishment.
- Replenish stock in displays around the checkout area.
- Assist in maintaining a clean and safe work environment.
- Help other cashiers resolve computer, register, and scanner problems.
- Perform basic office functions to assist customers and personnel.
- Operate an electronically scanning cash register, total customer purchases, accept payment, and provide correct change.
- Bag groceries and lift bags into carts; offer carry-out assistance and perform carry-out duties when a Courtesy Clerk is unavailable.
- May complete the end-of-day office function, count out-of-stock products, and count tills when other cashier-checkers leave.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Sick pay accrued based on hours worked
- PTO or vacation pay accrued based on hours worked
- Paid holidays (9 days annually in the position-specific benefits description)
- Bereavement pay
- Retirement benefits, including pension and/or 401(k) eligibility
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
