Person In Charge Wilsonville Oregon
About The Position
The Person In Charge (PIC) is a primary contact for Safeway customers and provides friendly, courteous, and helpful service. When the Store Manager and First and Second Assistant Managers are absent, the PIC is in charge of the store and has analogous authority to make necessary decisions to support store operations, profitability, efficiency, and customer service. The PIC generally supervises store employees when in charge, often at night, and also performs Cashier-Checker duties. The role may require working in many store departments. The position includes customer service, store-floor supervision, product replenishment, checkout operations, and basic office functions. The PIC handles emergencies, complaints, and accidents; supports other cashiers with equipment problems; and may perform closing, inventory, and till-counting duties. Work is performed almost entirely inside the store, with frequent standing and walking and regular handling of products and checkout equipment.
Requirements
- Ability to follow company customer-service procedures.
- Demonstrated prior customer-service skills or related experience.
- Ability to interact with customers and co-workers.
- Ability to understand and follow instructions.
- Knowledge of all positions within the store.
- Ability to work independently.
Nice To Haves
- Prior experience as a clerk or manager.
Responsibilities
- Provide customer service according to employer procedures and company policy.
- Handle emergencies, customer complaints, and employee or customer accidents, and supervise store personnel.
- Maintain familiarity with company policies and procedures.
- Supervise the sales floor to monitor customer service and product replenishment.
- Replace stock in displays around the checkout area.
- Help maintain a clean and safe store environment.
- Assist cashiers with computer, register, and scanner problems.
- Perform basic office functions to assist customers and personnel.
- Operate an electronically scanning cash register to total customer purchases.
- Receive customer payments and count back correct change.
- Bag groceries, place bags in carts, offer carry-out assistance, and provide carry-out service when a Courtesy Clerk is unavailable.
- May complete end-of-day office functions.
- May count out-of-stock products.
- May count tills when other cashier-checkers leave.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
