Permit Technician

Town of Zionsville•Zionsville, IN

About The Position

Within the Department of Planning & Building, and under the general direction of the Manager of Permitting and Inspections, the Permit Technician provides administrative and technical service to internal and external customers associated with Town building permits and land use entitlements. The position serves as an initial point of contact for customers, handles application intake and completeness checks, submits projects for plan review, transmits technical review comments, enters information into the Town database, and processes temporary and full certificates of occupancy upon project completion. The role also supports coordination among Town staff, municipal departments, and partner agencies; prepares reports; responds to public questions about permits, records, codes, procedures, and events; processes permit-related fees; and provides backup coverage at the Welcome Desk. Essential duties are performed primarily indoors, with occasional site visits. The position has no direct reports.

Requirements

High school degree or GED and two years of relevant experience in government, construction, architecture, administration/clerical work, or planning, including customer service.
Valid motor vehicle operator’s license and ability to carry and maintain insurance to operate a motor vehicle in Indiana.
Knowledge of building, planning, and zoning principles.
Knowledge of geographic information systems, computer mapping, databases, or related computer applications.
Ability to read and comprehend construction and other land-use-related documents.
Background in accounting or financial procedures.
Ability to exercise judgment and discretion when interpreting applicable policies and procedures.
Ability to operate standard office equipment, including computers and databases.
Ability to communicate effectively in oral and written English.
Ability to interact professionally with the public, supervisors, and coworkers.
Ability to carry out complex oral and written instructions.
Strong time-management and organizational skills, including the ability to prioritize multiple tasks and maintain excellent attention to detail.
Sensitivity to time constraints and resource availability.
Strong team-building skills and ability to build relationships across departmental boundaries.
Ability to work on several tasks at the same time and complete them effectively.
Ability to sit for prolonged periods and work at a computer.
Ability to lift a minimum of 30 pounds at times.

Responsibilities

Assist the public with questions and activities related to application intake.
Coordinate with staff, municipal departments, and partner agencies to ensure applications are properly submitted.
Prepare and compile reports related to department tracking and database systems.
Review application documents for completeness before technical review begins.
Provide information about department records, reports, codes, ordinances, procedures, and events.
Coordinate circulation of commercial plans among Town team members, municipal departments, and partner agencies.
Respond to public administrative and technical questions about applying for and receiving an Improvement Location Permit.
Issue Improvement Location Permits following review and approval by technical leads.
Prepare permits and agreements for issuance and communicate their status to applicants and interested parties.
Retrieve and research materials from manual and automated files.
Collect and receipt fees for various municipal departments through in-person, mail, and phone transactions.
Balance the daily payment drawer and submit its report.
Back up the Welcome Desk by greeting and directing customers and answering the general phone line when the Welcome Center Coordinator is unavailable.
Process temporary and full certificates of occupancy upon project completion.
Submit projects for plan review, transmit technical review comments, and enter information into the Town database.